Poor customer service. Employee gave me the keys to the wrong truck and instead of switching the keys and giving me the truck that was assigned to me, he went through the promps on my phone and said everything was fine. Selecting that the gas tank was full (it was less than a quarter tank) and the kilometers are obviously different also. As well as selecting that the truck was clean, which is was not. The cupholders were sticky and broken, and there was dog hair between the seats. The differences with the trucks caused an overcharge. The truck was supposed to be $50 per day and I had it for 2 days, I had to go to a location that was around 28 minutes away to be able to get the size truck I wanted, which was the cause of the majorty of the 558km I drove, I had only moved 10km from house to house.
Mitchell S
The UPS Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sydney, NS B1L1B8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Easy Transaction, Knowledgeable Staff
ROBERT EOverall the service was exceptional because I got value and my pickup location was not far. Right from the first day I went to make the order
ABIGAIL DKeep up the good work
ROY AGreat U-Haul dealer
ROBERT E