I called ahead because I had to walk/run 3 miles up a mountain to get to the location and wanted to be sure they had a truck with a hitch to pull my camper. On the phone, the female employee told me she had some trucks that would work. When I arrived and told her I had called, she changed and said she didn’t think any of her trucks would work for me and pointed up the hill and told me to go look for myself. I checked several trucks and didn’t see the right hitch connection and went back to tell her so. She never got up from her chair the whole time. She said that I didn’t give her enough information on the phone and told me their trucks would not work for my needs. I went back to the trucks and found several with the right connection for my needs and went back to let her know, but she was locking the office door and said she already clock ed out for lunch and insisted that I leave the premises. I begged her to finish my rental before she left but she refused and forced me to leave the premises for an hour while I waited for her to come back from lunch. When she returned, her attitude was not much friendlier, and she rudely showed me how she still didn’t think the hitch would work for me needs when it was a standard 2” hitch just like we discussed over the phone to begin with. This whole process took me 3 hours and they had the right equipment the whole time. Had the employee got out of her chair and walked with me to look at the trucks then this wouldn’t have happened. I’ve never felt so discouraged in my life. I will do anything I have to to NEVER EVER use U-Haul again after how she treated me at Nathans Body Shop & Wrecker Service 3251 US Hwy 441 N Sylva, NC 28779
ROBERT M
Nathans Body Shop & Wrecker Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sylva, NC 28779
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Customer Reviews
- 4.5 Average Customer Rating
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I have rented here twice now and am very satisfied with the service and convenience of this location. I will definitely be using this location again when I’m in need of a rental.
SCOTT KQuick service and land quick drop off!
JENNIFER BEasy, friendly pickup and drop off. Manager was very helpful
DENNIS HSamantha at this location deserves 10 stars. She is kind and personable which was a soothing balm amidst the craziness that is moving across the country. She gave us all possible deals and showed us how to use the equipment and was so sweet through the whole process. We actually reserved our rental at another location but they sent us here instead & Im so glad they did!
CORY Z