Great customer service
CHRISTOPHER R
StorQuest Self Storage Tallahassee/Southwood
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tallahassee, FL 32311
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The lady who helped me was very helpful.
GENIA GNothing the service was 100
TAYA WI felt my weekend experience using the vehicle started very well but to my surprise, when I received notification from bank that additional funds were taken out of my account without notifying me. The final email copy of my receipt, left me somewhat speechless, and a lil disappointed. I returned to Uhaul site in hopes of getting assistance with matter, only to get directed the the 800 # I don't even recall the customer service rep introducing herself. The young lady, I believe she introduced herself as Laura or Lauren. My experience rating with her (rating scale range(1-5) with 5 being the highest) my survey would be a 5. She listened& detailed regarding the step to reporting my concern to General Manager. From the beginning - the vehicle was not cleaned properly. I didn't think much of that, because it felt it was minor. The gas gauge was a lil off & I didn't think much of ither. But I took my time to ensure the vehicle was well cleaned, the interior was wiped down gassed up properly. The rental process was not explained to me in detail. Example - $19.95 one day rental Second day rental wasn't explained which cost me almost $40.00. There has to be an malfunction with mileage gauge. It was noted that I travel 60 miles based on vehicle system calculation.. I precisely calculated my entire trip from the beginning to the end return of the vehicle. *9.5 from Uhaul to my home-2357 Oak Ridge Rd West *9.4 to 3701 W. Orange Avenue *2.5 from 3701 W. Orange Avenue to 300 Mabry St (Goodwill drop off) *10.9 to 2357 Oak Ridge Rd West *9.5 from my home to u haul stopping by the gate store to refill the vehicle, which I went a lil above what was required. At the moment, I don't adquately have the correct veribge to explain the disappointment my experience with Uhaul. I humbly suggest Uhaul look into future training for their staff. (Customer Service Rep & Vehicle Staff Cleaners) Kind regards
BRENDA DThey did not provide me with the furniture mats I paid for
Hunter L