The vendor worked hard to get me my rental, as I had to switch to a truck from a trailer because I didn’t have the right hitch. There were some problems with the computer, so he had to call to get my rental through. I said several times I didn’t want insurance but still got charged for it. I also got charged for “spilled liquid” on the floor. This was probably a bit of water that condensed from my cup. Ridiculous. When I called to questions these charges, he said he just takes pictures and U Haul makes the charges. He told me to call U Haul about the insurance. Basically everything that happened was U Hsul’s fault to this merchant. He didn’t want to take any blame or responsibility for any problems.
GREGORY S
Lulus Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tampa, FL 33604
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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There was a terrible misunderstanding with the renting of “ in house “ trailer and those that can be dropped off at other locations. We rented on line , didn’t realize at all that it was to be brought back to Tampa when we were moving our son from Tampa to Alabama. The website only brought up the one site that we normally use so that is where we rented from . We automatically rented , saw that we had a receipt and picked it up with absolutely no help from the people there . We did mention when picking it up we were leaving Tampa headed back to Alabama but was just told to go pick it out ourselves. It would be $18/day . We ended up having to pay close to $700 !! Very disappointed! We were told at our location in Alabama that it would not have been handled that way ! We will not use Tampa location again. We were told we could Be reimbursed by UHaul , I believe we just got taken . Scott and Jodi Deaton
DONALD DIn my opinion nothing everything was good with my experience renting U-Haul thank you
LOIS TInsanely dirty and disgusting u-haul which i photographed and reported to the completely rude owner
Matt SSeamless experience and provided the right equipment at the right time. Thank you!
Vicki R