It was a Great Experience! Love the Manager!
CYNTHIA M
Old Town Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Temecula, CA 92590
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Young man working had a really bad attitude and was extremely rude. He was unprofessional and rude when assisting to back up trailer. Used curse words to describe his points. Not acceptable and will never use this location again.
Carl CVery easy and quick drop off site. Much appreciated.
DEAN ELocation and staff were fine. The online experience was lacking. It was a nuisance and glitchy.
LUIS MThis UHaul rental was the worst experience ever!! The first part was when I was handed the key to truck, I was told to bring back truck with the same amount of gas 3 quarters full. I made a mistake trusting uhaul employer in his service which led me not to bother checking gas level at that moment. Well, a few blocks later I noticed it only had a half of tank. I drove back and asked why were they charging me for 3/4 gas tank when I’m leaving only with half of tank of gas? Manager said “opps, sorry our bad” So, then I was told just to bring it back with half of tank of gas. I then got on the free had to drive to my location 50 miles out from rental place. It was super loud in truck I thought my window was slight open causing noise, however it wasn’t window, it was missing rubber seal to door. Also the truck kept pulling to the right, causing me to swerve from time to time.I then noticed that, there’s a notification saying “ service tire monitor system” on dash board. 50 miles later when I arrived to my location I checked the tires and the inside of tires were completely bald, to where I can see the wires. I took pictures of tires just in case I get a flat or accident. I made it back to Temecula safe. I returned truck back the next day and spoke and pointed problem again to manager, this man is in denial with the an excuse that blew my mind. He told me that those two front tires weren’t his and that someone switched them. I was feeling like he was accusing for a moment. I asked him if the back tires were his and he told me yes. He was dishonest all four tires had the same tire threads . Lastly, when I asked him for my receipt, he told me that they will email me my receipt. I wish they would of went over all the hidden fees, because from 19.99 the rental it came out to over 200.00 dollars. One charge was 15.00 for safe: I’m not sure what that mean. In my opinion those rentals are supposed to be expected before a customer drives off. On their part that was maintenance negligence and they should not be in business. Old Town Temecula U Haul is the worse rental place.
MICHELLE L