Bill the correct amount instead of charging my credit card $242 which was from a canceled reservation. The correct charge should have been $219, that the Uhaul agent admitted should have been charged instead of the wrong $242. She told me the charge would be changed, but instead I was still charged $242! I have sent 3 emails and phone calls addressing these concerns. Zero response back from any Uhaul representatives. Also over paid for gas as I tried to guess how much I would need having received the truck with a 1/4 tank of gas. As a result I had $34 more in gas in the tank. Totally dissatisfied with my experience. Since Uhaul has not attempted to resolve these issues or even respond, i will start doing the only thing I can do, which is post reviews on Google and other sites, relaying my experiences.
Bruce T
Crooked River Ranch Sheds
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Terrebonne, OR 97760
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Randy SMake sure the gas level is correct, don't read from the door. Get in and look.. stated more gas than what was in there.
Michelle H