Please make sure your trucks are clean inside. This makes a huge difference; at least to me it does. * The pickup location was fine. The people there were extremely helpful. I 99% of the time I only use my cell phone as a phone. Without their help, I probably would have been lost. * The trucks maintenance I assumed was fine. I did not check the engine, bur did examine the tires. * The interior of the truck was dirty. The seats and steering wheel felt sticky/tacky, the plastic cover behind the steering wheel was dirty, as were the floor mats. They had dead grass scattered all about. The console had some kind of drink spilled in it, as well as down the sides of the console. I wiped down the steering wheel and plastic cover, driver's seat and armrest, and cleaned the console inside and out. * The cargo box was dirty inside. It needed and received a good sweeping before use as well. It took me a while to go through the truck inspection before leaving. It provided the ability to upload only one photo per category. It would have been nice to have the ability to upload two or three photos per category. In some instances, one photo was not sufficient.
Richard W
Thaxton Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thaxton, VA 24174
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- 4.5 Average Customer Rating
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This is my second and probably last time using U-Haul. I had a horrible experience my first time about 2 months ago but decided to give it another chance, bad idea! When the rep called to confirm my reservation I was told that the truck and appliance dolly I requested would be at a different location 3 miles further away from where the original pickup location was. Ok, no problem. On the day that I was to arrive at the new pickup location I get there and they only have the truck and no dolly within 30 miles!! Just a little advice, stop allowing customers to reserve something that you don’t have available at the requested location!! Obviously customers are needing equipment to move things and I’m sure moving things are planned, otherwise they wouldn’t make reservations for something!! This is super annoying and this problem needs to be fixed asap!
LATONYA CLocation got changed on pickup day from Roanoke to this spot, which was not very convenient, but not terrible. The guy and gal that handled the transaction were great and so was the truck. The truck got bumped to the next size due to availability but no extra charge to me. They also included the extra mileage to this location at no charge. No complaints from me just glad to get the truck.
ROBERT AThe truck had not been swept out upon pickup. We had to drive out of Roanoke to pick up when we ordered one in Roanoke. This took time out of our moving. Yes we were offered that mileage coverage back to Roanoke. Took us an hour round trip in our own vehicle plus our gas to retrieve the truck.
ronnie bDropping off the U-Haul at Thaxton Market was a breeze! The in-person turn-in process was quick and seamless, with friendly and efficient service. I was in and out without any hassle, making the entire rental experience smooth from start to finish. Highly recommend this location for easy truck rentals and returns.
Richard R