This is my second and probably last time using U-Haul. I had a horrible experience my first time about 2 months ago but decided to give it another chance, bad idea! When the rep called to confirm my reservation I was told that the truck and appliance dolly I requested would be at a different location 3 miles further away from where the original pickup location was. Ok, no problem. On the day that I was to arrive at the new pickup location I get there and they only have the truck and no dolly within 30 miles!! Just a little advice, stop allowing customers to reserve something that you don’t have available at the requested location!! Obviously customers are needing equipment to move things and I’m sure moving things are planned, otherwise they wouldn’t make reservations for something!! This is super annoying and this problem needs to be fixed asap!
LATONYA C
Thaxton Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thaxton, VA 24174
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Customer Reviews
- 4.5 Average Customer Rating
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Location got changed on pickup day from Roanoke to this spot, which was not very convenient, but not terrible. The guy and gal that handled the transaction were great and so was the truck. The truck got bumped to the next size due to availability but no extra charge to me. They also included the extra mileage to this location at no charge. No complaints from me just glad to get the truck.
ROBERT AThe truck had not been swept out upon pickup. We had to drive out of Roanoke to pick up when we ordered one in Roanoke. This took time out of our moving. Yes we were offered that mileage coverage back to Roanoke. Took us an hour round trip in our own vehicle plus our gas to retrieve the truck.
ronnie bDropping off the U-Haul at Thaxton Market was a breeze! The in-person turn-in process was quick and seamless, with friendly and efficient service. I was in and out without any hassle, making the entire rental experience smooth from start to finish. Highly recommend this location for easy truck rentals and returns.
Richard REasy return the agent who checked me in was nice and kind
Jacob R