Zero communication and explanation on why my bill was more that expected.
COURTNEY R
Ramada Birmingham Airport
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Birmingham, AL 35212
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I dropped the truck off at a Ramada Inn, so I didn't actually hand the keys over to a U-Haul employee. The receptionist, however, was very pleasant. She said she would contact the U-Haul employee to let them know I dropped off the truck.
BENJAMIN MCommunication and customer service
PAMELA DThey didn't include equipment. They didn't mark uhaul as being returned for 48 hours. They charged me for equipment. The front desk has no idea about uhaul and has to call some unknown person who refuses to talk to me, and that guy doesn't do anything but say okay yeah. He didn't document anything or seem to care. Thus and the movers I got from uhaul is the worst moving experience I've ever had. It would have been better to use an actual moving company
Christopher DThis location was the 3rd redirect from U-Haul for my pick-up, and it was a day late. I reserved my 9x5 trailer for a Sunday pick up at a location 20 minutes from where I was staying a week ahead of time for a one way trip to central Florida. I was redirected to a location an hour north, where my equipment was "guaranteed" to be available. There was absolutely nothing at that location except a key drop and a couple of U-Haul signs. I was then told there were no 9x5 trailers available in the entire Birmingham area until Tuesday, even though I learned there were trailers available, but they would only rent them for local use. I was finally emailed to pick up a trailer Monday, at noon. When I arrived to pick up the trailer, I was checked out by a hotel employee, and told OK, go ahead and take it. No verification of the equipment condition or of my hitch set up. I had just installed the hitch and wiring. My hitch would have passed easily, but the point is no one even looked at it. This was, by far, my worst experience with renting from U-Haul.
STEVEN S