This was a really odd place to rent a uhaul. It was basically a shed on a farm with a computer. The girl was nice enough but she did not disclose to us the $20 fee if you drop off after hours. Did not see that fee until the contract was emailed to us after giving her the credit card. We had the truck from 9:00 to about 1:30. We drove 32 miles. At 1:30 the location was closed so it was considered an after hour drop off. The facility did not check the unit back in until the next day and therefore charged me for an extra day rental and the 20 after hour fee. I called the office and there was no answer. I left my details and asked for a call back to go over the charges. I did not hear from anyone so I called the main UHaul line and they credited me back the extra day. Still had to pay the after hour fee which I feel is wrong since there is nothing on line about that when you book reservation and then you are not told about it until after you pay. Maybe this isn’t an issue for most people who rent from a location that has normal business hours. That would be on me for picking this location. I would not recommend you choose this location.
JOHN W
Branchton Farms
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thonotosassa, FL 33592
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Customer Reviews
- 4.5 Average Customer Rating
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Everything about this rental was excellent. I will use it again.
WILLIAM CIt was great experience, clean and easy to rent. Didn't take more than a few minutes....and they have a petting zoo in the back for kids...great place and friendly people!!!
VINCENT LVery helpful and patient
ANNETTE TGreat services n great people, manager. Ty
SAMY M