Whoever had the vehicle last either transported or spilled food, causing the entire interior to smell of food. Despite my airing it out for hours, the smell remains. The previous user should have been charged for, and the vehicle should have been given, an extensive cleaning. 5 air fresheners in the vehicle couldn't overcome the smell.
DANIEL J
Northwest Auto Parts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thornhill, ON L3T1L4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I got the 10’ truck for three days, after one day the engine check light turned on. The cabin was very dirty and also oily, and I couldn’t do my job with this dirty car.
MEHDI RI would like to express my gratitude for your outstanding efforts. Your professionalism and dedication have had a positive impact on the team, and we greatly appreciate your contributions. Thank you for your continued hard work.
NIDAL AExcellent experience.
HELEN ASubject: Request for Refund Due to Vehicle Issues Dear U-Haul Customer Service, I recently rented a truck from your company, but unfortunately, it had engine problems during my rental period. This affected my ability to use the vehicle as intended and caused significant inconvenience. Despite the issue, I was still charged the full rental price. I’m requesting a full refund for this rental, as the truck was not in proper working condition. I can provide details such as my rental agreement number, pickup/drop-off times, and any other relevant documentation. Please let me know the next steps in resolving this matter
Alireza N