The overall experience was fine; there were a lot of frustrations in the beginning trying to use the app to check in through the app. The parking lot is super tight so trying to get pictures was hard and then the app was not accepting the pre-trip photos I was trying to take of the truck. After over 30 minutes of trying to get the app to work I said I am OVER it and took picture myself to store on my phone and skipped all the pre-trip photos in the app. It would have been easier to do all the paperwork at the location instead of through the app! I skipped all the pre-trip pictures in the app; we took the truck and went on our way! We got done what we needed to get done and returned the truck. The post trip inspections of course on the app went smoothly without a problem, but the pre-trip photos didn't want to save in the pp.
Tiffin T
Tiffin Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tiffin, OH 44883
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Customer Reviews
- 4.0 Average Customer Rating
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We were supposed to pick up at 8. We got there later than 8. Guy who works it was not there. We had to wait awhile for him to show up. His neighbor bussiness told us he had left at 7:45 for a doctor's appointment. He did not cone back until after 9. We should have been called. Someone else should have worked it. Something. This completely delayed out start we had two trips to make and roughly 6 hours of travel time. So unprofessional.
John HVery run down property, but better than driving further to a different location.
Sean LWould have been nice to get the truck looked over in my presence.
Brian DProvide the correct code for the lock to get the keys. It was raining very hard at pickup and the wrong code was given. it took almost 30 minutes to get the correct code through customer service.
ronald f