When I ordered this truck, I got a phone call from one of the customer service representative is telling me that I was only allowed to have the truck for a day in addition to him saying that he told me that I was only allowed to rent the truck from 9 AM till 2 o’clock in the afternoon because of how busy that weekend was.. my original move date was for this Saturday, which is when I had all the help in the world … I thought that U-Haul when you pay for a truck it’s the full day … he was literally giving me five hours to move a three bedroom house…. Then somebody else called me and had found a truck and given it to me for the Saturday, but I did have to return it early around 4:30… Overall, both my reviews on both rentals were not good. It is not something that I will be using in the future. I would rather pay movers to come in and move my furniture and load it in the truck then rent another U-Haul…. Most of the people at the store were great. The people that I spoke to on the phone did try to accommodate me for the most part but it’s more of a runaround and stress which isn’t needed when moving is already stressful…
TABITHA M
Petro Canada
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tillsonburg, ON N4G3S8
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- 4.0 Average Customer Rating
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They had this weird predatory fuel rule where you only fill up what you used and you do not receive the vehicle with full gas, something nobody told me when I checked it out. So when I brought it back full they said I paid too much and it’s my loss. I’m almost certain they do this for a free top up. What’s wrong with these people?
SHAWN HExceptional customer service would use again
RYAN GVery nice lady and she was very helpful due to a lock that was left on the truck without the combination. Thanks again!
ROBERT FStaff rude Have child working in store Tried to call and was hung up on 4 times then put on hold indefinitely Left message and call was never returned.
JENNIFER R