I ordered the trailer in Iroquois Falls. Received a call early that morning I had to drive to Timmins, 1hr 15minutes further & back to pick up the trailer. Terrible customer service. It had 3 hours to my already 9hr trip & cost me an additional $75 in fuel. Pissed off at U-Haul, will tell the world of my horrible experience.
Jason S
Joel Vachon Trucking Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Timmins, ON P4R1M9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service very friendly
KEVIN CClean the inside wind sheild
Julio PThe drop off location is different then what the map shows, key drop off box is located 2 units away from the actual address and that made it confusing
Reza AInitially booked from your site a 20' truck but when agent called to confirm this truck was not available but they had a 10' thatwas always on the lot. So I went ahead and booked it. I called the confirm the monday before we needed and was told that the person who rented the 10' truck still needed it but they could look around for me to find something else. When I asked what happens if they couldn't the girl could not answer. after a couple of days of not knowing if we actually had a truck or not were offered a 20'. I asked the girl if the rate would be the same and she said no, then I argued the point that it was their mistake that the truck I was confirmed was not available. She afterwards confirmed that the 19.95 would apply to the 20' truck. My daughter paid everything at pick up and an hour after we dropped the vehicle off, we were charged for fuel of $35.51..you would think that after all this messing around, they would have just provided good customer service and not charge the fuel. Had I not called to follow up on the rental, would we have just shown up to no truck? No one called to advise that the person who rented the truck had decided to keep it. I was under the assumption that once a reservation is made, it's up to the dealer to ensure the vehicle i sthere - not just say oh well... poor customer service and I will make sure to share this experience.
Denise D