The person that served me serves other people too. He should finish with me worst and then tend to other people.
HUI W
Star Auto Tech Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M1P2X9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very unprofessional and poor service. The agent was more concerned with selling tires and oil changes and took a lengthy period of time in assisting me with my rental.
COURTENAY HThis was the most challenging and inconvenient experience I've ever had with U-Haul. If I calculated how much time I spent picking up, switching and having my payment issue resolved at my salary rate... u-haul would owe me for this rental. I chose U-Haul over Enterprise for this rental purely due to reputation and previous experiences with your company. However, it is unlikely that I will be returning as a customer and even more unlikely that I would tell someone I like to use U-Haul. - The rates should be clarified before the rental contract is even printed. - There should always be an employee available that is able to communicate effectively to explain as well as understand transaction and transaction errors. - Ensure timely service to ensure best use of/respect for customer's time. The manager that resolved my concerns did so meticulously albeit not efficiently. He took ownership of the issues and took his time to ensure he eventually rectified the issues he was able to resolve. He then followed up to ensure that my concerns were resolved. The employees need better training to ensure that serious issues/inconveniences such as this do not occur in the future.
Paula RMake sure to let customer know they need to be at the uhaul location for drop off when using the phone app
Tracy VSome confusion about included KM in flat rate package, discrepancy between information on paper printout, and clerks.
Brian H