The customer service attendant/ shop assistant didn't know what she was doing and had to call someone else for instructions. The reviews hint that it's been like that for a while. It would help for the people who are taking care of the rentals to know what we rented in detail. The contracts sent to us have so much information If the important information could be highlighted at the top it would be more helpful than combining through so much information to get details of the rental.fauzia B.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Toronto, ON M1R4C3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The lady who worked at the convenience store, had no idea whatsoever how to accept my drop off! she was not trained to handle the drop off. she called her manager for guidance but no answer. I'm surprised why she didn't know her job!Saba B.
We reserved 2 dollies. Only one was available at the pick-up location but we were left with no dolly, as the owner refused to loan us the one dolly she had. She indicated that because we were returning our truck to a different location, she wouldn't loan us the dolly because she'd never see it again. Attempt to switch the reservation to a nearby location became near impossible. This significantly impacted our move and was very stressful. The return of our vehicle was similarly stressful. In spite of discussing our preferred drop-off spot with the customer service representative who booked our truck, we were not permitted to drop the truck at that location as it didn't accept 15' trucks. This could have been explained at the time of booking and saved us a lot of hassle. It was disappointing to pay extra to drop the truck at a different location from pickup only to discover the drop off location was similarly as far. I would not recommend u-haul again.Daniel S.
The lady has no idea and was way too rude She was taking my info on paper Did not know how to answer my questions I was kind to her untill the last minute but she was just not having any idea about uhaul system as this is a 3rd party vendor locationAfzal K.
I wouldn't recommend U-Haul to anyone - I was told so many different things by different employees that I ran into trouble, thinking I had to do one thing and then being told to do another.Carson H.