hello got to the truck, very cumbersome to get the truck key as the software kept failing had to call the service people to help and get me thru, the failed connections (while on the call to rep so signal okay to talk but software kept failing) the lock was very hard to open when I eventually got the truck back door open meanwhile ! hour had elapsed.. When i got the door open the keys were there but no furniture blankets were there had to phone again , another delay as I had someone to help me i decided to skip the blankets. Tank was NOT filled to full so I told the rep that also as well as the missing blankets she tried to find some in area when she did I called the place to make sure someone was there but no answer. Truck went smooth and work for the move, filled the tank to the original level and did all the necessary camera work and called in, was assured the bill will be adjusted for missing blankets but was charger for double the blankets... So not very happy with the service but the truck worked well, but the hole experience was not very good... perhaps changes can be made to verify inventory of truck , fill level of fuel, simplify the delivery method of the key, make sure customers need to have photos of licensee back and front before hand, truck was pointing in a bad way to back out into on coming traffic as one other truck was blocking vision ... will call in to get my bill straightened out....
John O
Migson Public Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4E2E1
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- 3.0 Average Customer Rating
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On my drive into the city, I called the Sukhi Auto Repairs location to let them know I would be a bit late for pickup and they said that would be fine. Fifteen minutes later, I received a call from them saying that their truck broke down and I could pick one up at the Gerrard Street East location. This location is out of my way and added kilometres to my very long day. When I arrived, I realized that the person behind the desk is not a UHaul employee and could not assist me in any way. I spent over a hour in the office, on the phone trying to sort out the reservation while 5 (ex) friends waited in an alley to help me move. What seems like convenience (using the app and a lock on the truck to access the key) is actually very inconvenient. I would like to be reimbursed for the extra kilometres I drove to collect and return the truck. Grievously disgruntled here.
Felicia MI was helped by an employee to navigate the online checkout system
Holly QWe were required to do a self check-in using the app at this location (which I will avoid in future). The app was not working and the location employee could not help. We called customer service and was finally able to book the truck. Then the lock on the truck would not open. We had to find pliers to get the lock to release. The app should be easier to use with bigger and colour coded buttons (e.g. the green button was NOT the button to press to book the truck).
Bill KIt was very confusing to pick up the truck. There were no clear signs showing where to park or who would assist me. It seems the only way to access the truck is through the phone system, but the location listing makes it look like you can walk in. Please improve the signage and make it clear that pickup is only through the phone. Also, the truck was very dirty and in poor condition, and the equipment I reserved was not available
JAFET R