The owner of this franchise location contacted me when my rental vehicle was parked in a no-parking location. The vehicle was only parked in this location temporarily and I still had several hours left on my rental. The owner’s phone call to me was the single most disrespectful, confrontational, unprofessional and vile interaction I have ever had with a business owner in my life - let alone a franchise owner representing a much larger brand, such as that of U-Haul. In fact, the interaction was so aggressive that I felt physically unsafe at the time of returning the vehicle’s keys. The phone call would have been perfectly acceptable if it were simply to inform me that I needed to move the vehicle (which I immediately did do). Instead, the owner launched into an utterly unprovoked verbal assault on a paying customer, without so much as an introduction or a caller ID (he identified himself as the franchise owner only after I had to ask). The owner of this franchise location is a discredit and an embarrassment to the U-Haul brand. I strongly encourage U-Haul to investigate and question this franchise owner for his capacity to operate a U-Haul franchise and represent the U-Haul brand with integrity. I will be spreading the word far and wide that this U-Haul location should be boycotted. Any future customers who expect the bare minimum of respect and courtesy from a business owner will not find it at this location.
TULLY C
Basso Lounge
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M5A1S8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Great staff. Seamless Experience. Special shoutout to the gentleman from Tanzania!
Cheryl YOld trucks
Dhir SEverything is perfect 👍
NIKOLAY EGreat equipment condition and really helpful, respectful and responsible U-Haul crew member at that location! Will come back
Vladyslav D