I booked the truck with 2 dollys and 6 covers and the day of pick up, they told me none of them is available. That’s ridiculous, I least you guys could let me know the day before so I can try to find this equipment around me. Plus I booked the truck for 5 hours and confirmed with them during the pick up and they kept calling me after 3 hours to know when I will return the truck. I don’t plan of moving again anytime soon but I will definitely avoid U-Haul in the future and let my friends know.
Marc B
Basso Lounge
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M5A1S8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Customer service was not so good.
PRAJWAL NVery bad experience. I booked a 20" truck with two dollies three weeks in advance, only to find out on my moving day that they didn’t have them available. No warning, no proactive call, just a last-minute surprise when I was already on a tight schedule. Moving is stressful enough without having a reservation treated like a suggestion. Very disappointed and would not rely on this location again for a time-sensitive move.
LUIS BMore active service
NATNAEL LWe had a reservation for 10am, when we arrived there were no trucks at all let alone the truck we reserved. We were told to comeback later and were given a number to text/call. We texted and called throughout the day with no response. We returned at 230 and still no truck and no solution provided. We sat in our vehicle calling various locations and luckily during that time, a truck showed up. We were able to take that truck right away. It only had a quarter tank of gas but we knew we didn't need much. After the move, we filled it back to a quarter tank and returned it. We were charged a gas fee and gas of over $60! Simply a horrible experience
PAULJAMES M