The starter was broken on the truck that was rented to me. When I brought up the issue on the lot the attendant, Nitesh, told me to “turn it harder” and sent us on our way. Ended up stranded in a parking lot for 2-3hrs waiting for roadside assistance who confirmed the truck was in extremely poor condition and shouldn’t have been rented out. Did not get the errands done that I rented the vehicle for and wasted an entire day dealing with it. Will never use this location again.
Sydney P
ParkDT
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M5T1S2
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Customer Reviews
- 3.5 Average Customer Rating
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First of all, My reservation was for 9:00 am and I didn’t drive off the lot with the van until 9:45. There was a huge lineup and just two guys working (not their fault at all because they’re trying as best as they can given the circumstances). There was a QR code to scan for a self pick up but that code didn’t work at all. We finally drove off the lot 45 minutes later only to realize once we get to the apartment that the back door of the van is completely jammed and doesn’t open at all. How the hell am I supposed to move all my stuff now without the back door opening?! Well I have no choice because I have places to be so sure let’s squeeze everything through the damn side! I get on the highway to drop a cabinet off at my mom’s house only to view in the back mirror… THE REVERSE LIGHT WAS HANGING BY A THREAD AND COULD’VE BROKEN OFF AT ANY GIVEN MOMENT?!? Holy hell it could’ve killed someone?!? No one checked the vehicle before hand to make sure that was fixed?! What?! And not to mention the entire vehicle itself just felt completely unsafe to be in - constant creaking and weird noises. This was the second time I’ve used U-Haul and it will absolutely be the last. I will be going elsewhere to rent moving vehicle this was the worst experience ever. EVER.
Amy KThe young man was very helpful and honest.
AKIA WThe location had an extremely foul odor.
John DLots of trucks, helpful staff since I don’t live here, great!
tracey r