They charged my card 8 times. Almost $2500 worth of charges for 6 hours of a rental.
Tatiana T
Empire Car Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M6N4Z7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Service was efficient, vehicles available and ready to go. My go-to location for a truck rental.
DANIEL SI came on time, but my trailer was missing. I had to wait almost an hour before I could get one.
LEONID BAs a long time Uhaul customer (almost 40 yrs) I've rented almost every type of equipment and have always had excellent service; until yesterday. Through some corporate snafu, the trailer rental that I had already Checked Out on the app was cancelled and given to someone else from a nearby location, who did not have that piece of equipment, because I was an hour late for the pickup. After standing there watching the new customer hook up 'my trailer', speaking with corporate over the phone and with no other similar trailers nearby, or substitutes that I wanted to use on the highway, I was driving off the lot when the site team member who was NOT responsible for the snafu, and was patient with me as I vented, came rushing toward me along with the new customer, flagging me down. I saw them in my side view mirror so stopped, and I experienced something that never happened to me before. They offered to let me have the trailer and the new customer would take a larger trailer that could fit his truck. Unbelievable! I never asked how it came about, whether the team member raised an offer with the new customer or the new customer asked the team member why I was frustrated. Either way, they BOTH came running with the offer to switch. The new customer even disconnected the trailer from his truck and pulled it over and connected it to my car. I don't know either of their names but they reinforced my long held belief that Uhaul is one of the best companies in the world, with great partnerships with dealers and great customers like the gentleman that helped me out. Uhaul almost lost a long time customer. But it was one of their partners and another customer who protected their brand. Amazing!
MARK NThe truck that we ordered turned out to be defective and we had to get a more expensive replacement. Other than that, everything was fine.
IHOR H