Upon return the employee just asked us to back in trailer and unhook ourselves Trailer was on a hill and when I unhooked it rolled forward hard and despite efforts to hold the trailer it rolled forward and collided it with my tailgate and bumper When I complained to employee he said I should have blocked the wheels There was nothing to use and to be honest I didn’t think about it as I under estimated the weight of the trailer The employee dud not inspect trailer on return despite me saying the left light was not working at all Very un pleasant experience Kyle
Lyle H
Jjh Enterprise Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Trail, BC V1R4X1
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing. The reservation was easy and the staff were pleasant and helpful. We were in and out in 10 minutes.
Daniel TThe trailer was missing the safety chains, but the site added those on quickly.
Evelyn NRamp was jammed with rocks, had to use a machine to pull the ramp out to use it.
NORMAN CGreat service. Friendly staff
ERROLL K