Everything was okBernard K.
Trailer Rental & Towing in Troutman, NC at Town & Country Storage
(U-Haul Neighborhood Dealer)
Troutman, NC 28166
Services at this Location:
- Mon-Fri: 9 am - 4:30 pm
- Sat: 9 am - 12:30 pm
- Sun: Closed
Special Operating Hours
- 5/31/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Troutman, NC 28166
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Trailer I was supposed to pick up had a flat tire. No problem with the location, just frustrating that I had to chase down a trailer the night I needed itDANA H.
In person service. Otherwise excellentRALPH S.
Difficult to get into. Drop off area is small and not flat. Really bad for trailers with no wheel chocks. Looked like there was a flat drop off area inside the gated fence, but if you're not renting a storage unit, you cannot access that area.STALEY BETH B.
The best Uhaul experience, would definitely recommend, and will use again!!Ricky P.
Easy access however they were using contactless COVID-19 protocols and no one was available to speak to...I did call a posted number and spoke to a representative about the return.WAYNE S.
The office was locked. There was a sign to call. Took three calls to get someone. Girl was very rushed. Then I get a bill online for $20 more dollars than I was quoted. We drove from one rental location to the other, but U-haul did not allow enough mileage. I paid too much!JOHN B.
Even due to the Covid 19 limitations, customer service could have been a lot better. First of all, where the trailer was parked was too close to the neighboring building and was difficult to back up to the trailer. Second, no one was there outside to assist with backing up to or help hook up the trailer. With no trailer jack, it was very difficult and dangerous for only me to do it. Hopefully this helps with future costumers, but I will seek a new source for my next rental needs. I was pleased with the look and cleanliness of the 6'x12' enclosed trailer.Richard H.
Nothing! The Original location was switched to this location and it was closer.Dawne M.
Nothing. You were fantastic.DALE S.
The office did not allow anyone inside the office due to Covid 19 issues and the concern to protect employees and customers. However, the attendant, Tyler, was very helpful with the return of the rental truck. He was thorough and supplied paperwork showing that the rental was returned properly.Leonard F.
BEWARE of online Reservation and check in! When I reserved a trailer online, I declined the $5.00 safe trip fee that was listed as optional. The total cost that quoted was the rental fee plus taxes. When I received an emailed invoice after returning the trailer, U Haul added the $5.00 fee and when I requested a credit for it, they refused saying it was state mandated. I have never been charged this fee to rent a vehicle in North Carolina.Kim W.
Very nice,even alerted me I had left set of keys in truck.Mark E.
Better quality control of equipment. I only drove 2.5 hours, with an empty trailer and two tires were destroyed.Michael S.
Very rough and noisy ride. They should have never rented out this truck.Michael K.
Was closed when we dropped off.Steven P.
Returned truck after hours. Lot was easily accessibleAnnie S.
We purchased 12 blankets and the attendant put them on the floor of the shop and ushered us out of the office to bring the truck out because he was alone. He failed to put the blankets in the truck so when I got home and opened the truck there were no blankets, we had to make a special trip back to the store to pick them up which was 20 minutes away!Richard R.
After getting a message that our pick up location did not have the equipment, we agreed to drive further to another location that did. That was fine. But then when returning the trailer, the location told us we had to drop off somewhere else because he â€œalready had five thereâ€ and wasn't allowed any more. So we had to drive to a further location to drop off, hoping they were able to accept it. Weird and inconvenient.Kevin M.
Nice peopleluis M.
Great customer servicehelen B.
The truck was clean. However, it was not what I requested. The cargo van on my original request had a very flat tire when I inspected it. Was given the 10 ft'er but only got a break on the mileage. The truck worked out fine also since it was small.Curtis J.
Vehicle had a flat tire that I had to handle...Chuck D.
Arrived at 9:40am to pick up trailer but door to the office was locked. I called the office number with no answer and had to wait 5 minutes or so, when someone came from inside and unlocked the door. The failing opened at 9am and have no idea why they didn't have the door opened. Not a great way of doing business as I almost left and went elsewhere.Wesley W.
I tried after hours pickup, and got to the end of the process and your website froze and didn't give me a code to get my key. I called customer service and was on hold for 15 minutes and then the representative couldn't get ahold of a manager to get a code for me. So I couldn't pick up the truck until the next morning, which defeated the purpose of getting the truck the night before. So I'd suggest texting the code or emailing it so others don't have this happen to them.Timothy N.