This employee at this drop off location was very friendly and helpful in dropping off the truck. Before I was able to drop off the truck at this location I was attempting to extend the drop off time of my rental from 11am on 6/21 to 6pm on 6/21. I called the local number provided to me which was for 3801 N Runway Dr Tucson, AZ 85705. I spoke with the reservation/scheduling manger at this location and he told me he was unable to extend my rental because “the computer would not let him.” I asked what can I do to keep the rental longer (obviously I would pay for the extra time) and he said he cannot help me because the system would not let him. He then said this was a “me problem” and hung up on me. He was rude, unprofessional, and seemingly was oddly insistent on not wanting to help me solve a very simple issue. I was not able to extend my drop off time slot until I called corporate U-Haul customer service who then transferring me to corporate u-haul scheduling.
NICHOLASJOSEPH J
Valley Feed & Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tucson, AZ 85743
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- 4.0 Average Customer Rating
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Excellent service! Thanks Brian!!
Shawn SVery awesome guy that help us
THOMAS RFirst and foremost this drop off location was 65 miles from our destination. So I ended up having to drive an additional 130 miles to drop it off. I know there were numerous other locations closer. Besides that, the drop off location was crowded without her vehicles making it very difficult to park the trailer. The person who was supposed to be checking the trailer in was on his phone the whole time, giving little assistance. This was the worst experience I've ever had with U-haul ever.
GARY GFast friendly service
Mark H