I went to pick it up the person working there had no idea what they were doing. They told me to just hook it up and take it. I said, but I need to pay for it here and they said no you pay for it online and I said it doesn’t give me the option to pay for online it says pay for when I pick up. She was like oh I don’t know. I don’t know how you do it so she text her manager who never responded. I ended up having to wait around for a half hour for her manager to get back to her to tell her how to do it it was really poor service considering the fact that I already had to drive a half hour to pick it up at that location instead of the location that is in my town It was the worst experience I’ve had with U-Haul.
Craig H
Two Hills Foods
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Two Hills, AB T0B4K0
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Customer Reviews
- 1.0 Average Customer Rating
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The trailer was rusted I am sure if it goes for inspection if will not pass inspection
Deepak SReserved a 6 x 12 trailer three days ahead but when I showed up to pick it up it was all snowed in. There was no way to get it out so I had to take a smaller trailer that didn’t fit all my stuff. Maybe if a trailer is snowed in don’t have it available was not very happy..
Frank WI would not recommend this location to my worst enemy. Not helpful, poor English, wouldn't help hook trailer up, didn't carry any connectors, threw his hand up and said the contract was closed when I said I couldn't drive 500 kms with no lights. Worst experience I've had with anyone. Shouldn't be running a grocery store and a Uhaul at the same time. He should be fired.
Karen DThey over charged according to the quote but fixed it afterwards, was missing the locking pin for the hitch, and I had to wait far too long to pickup and drop off.
Curtis S