When I made this reservation, I requested a van and an 8:45 AM. pick-up time. My confirmation confirms the time as 8:45 AM. Why would they schedule me for a pick-up at a location that opens at 10 AM, knowing I needed an 8:45 AM pick-up? If the vehicle was not available at a location with the specified time, I should have received an email or text with that information. Not only did we waste gas, but we also wasted time and effort. This caused us to start late for our event. This was completely unacceptable, and I will make sure to share my opinion with anyone who asks me about UHaul. The CEO at my employer also used UHaul for personal use the same week and had a terrible experience. When I looked into reserving with your company, I was warned by another employee. She said UHaul was terrible. Against my better judgment, I went ahead and used your service. BIG MISTAKE! What I find funny is that I received multiple calls, texts, and emails from UHaul, but none informed me that the location opened at 10.
TIM B
Rose City Agency & Insurance LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tyler, TX 75702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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There was nothing wrong with the location, it was uhaul overall that I have an issue with. The customer service, sales, and upper management departments barely helped when I needed assistance. I am irate!
maria bAdd windshield washer but other than that it was very good
Thomas S