Extremely unprofessional. I requested through the reservation a dolly. How am I supposed to know this location doesn't provide dollies or any equipment? Therefore, for this location, dollies/equipment should NOT be offered as an option. The manager was very rude when asking about the dolly. His response was he doesn't have dollies and I can just cancel the reservation. I was trying to tell him, a simple email could have been sent prior to my reservation time explaining no dollies. I could of had the opportunity to get a dolly before arriving for the truck. His only response was, this wasn't his problem and I can just cancel the reservation. I can't just cancel when arrangements were previously made. If I were that simple, trust me, I would have canceled. After having the truck for 5hrs, I received a call from the manager asking me where the truck was. I told him, the truck is with me of course. He stated I was past my reservation time to return. I asked him, what time was I supposed to return the truck because I didn't remember. He couldn't give me an answer after asking twice. I then proceeded to tell him, because I had to find a dolly, my move took longer than I expected. He then proceeded to state, this wasn't his problem and hung up the phone. Extremely unprofessional and of course ghetto. This location should be shut down. I have used Uhaul my entire life and I'm 48yrs old and never ever had any issues such as these. This location definitely doesn't need to work with the public.
Farryn H
Domontra
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Atlanta, GA 30349
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- 2.5 Average Customer Rating
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The man was very rude, he lied and said I kept the truck for 2 days. The truck was turned in the same day, they gave me a truck on E, do go to this location!
Quincy CCommunication was the worst, over charged, and the truck had less than 40 miles to begin with. Literally the worst U-haul experience ever
Deounta LThe AC and cigarette lighter didn't work. The mileage and fuel levels were not the same as what was registered on the truck. We have pictures but did not realize it until we got back. The rental cost more because of dishonest practices.
MICHELLE RNothing it was perfect
Aretha C