Payed for a dolly and it wasn’t provided
Quiniece T
Domontra
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Atlanta, GA 30349
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Customer Reviews
- 2.0 Average Customer Rating
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I reserved the U-Haul at one location and utilized the mobile app for this transaction. After waiting several minutes for the verification process I finally received the information to access the truck. After searching all around the lot for the assigned truck, I went to the office to inquire about the trucks location and was told I needed to call the owner. Called the owner and he guided me to some lock boxes that were on the opposite side of the fence where the trucks were located (very unsafe). The instructions on the app read “lock box b2” however, the locks are not labeled as such. While on the phone with the owner, my sister was explaining to him that the assigned truck could not be found, although he insisted that it was on the lot only for him to later remember that that truck was at another location (his laundromat) which was approximately 10 miles away. BUT the key was at the original pickup location. We retrieved the key from the lockbox and drove to the other location to pick up the assigned truck. Upon arrival, the truck rear was open and filled with water. At this point, we had spent approximately an hour trying to get this rental and really needed to get our move started, so we proceeded despite the situation. The truck‘s fuel was filled 3/4 and it was a fairly new truck. No complaints on the truck. The owner advised my sister through text to return the vehicle to the laundromat location and drop off the key at the original location lockbox upon return. I didn’t think much of it until I realized I was unable to check the vehicle back in “live” as required by U-Haul. I expressed my concern about this and how returning it to the location that is not on the contract could incur fees, as stated in the contact. Furthermore, I was not able to take the Live Photos that are required at drop off because you have to be at the drop off location that is on the contract. The owner said “he would handle it.” When I realized I had not checked out via the app, I had to turn around and go back to the laundromat location to take photos of the truck. I couldn’t open the cab because I had already took the key to the lock box at the original pickup location. Luckily, I had a second phone to text the photos I took so that I could take a Live Photo of each picture to satisfy the U-Haul’s mobile app return process. The entire transaction was inconvenient and unprofessional. This ordeal cost me more money in my personal fuel to travel to two different locations for one reservation and it also cost me time and mileage in my personal vehicle. Never, ever, ever again will I patronize this affiliate.
Anquilla HThis location is scamming customers & adding items to the reservation that we did not have. He is over charging the customers. He was rude when I brought it to his attention & hung up on me. I have proof of the fuel that was put back in the equipment
PAMELA EWorst service ever. The Uhaul Rep servicing the location wouldn't send me a contract after providingmy email address.. Insisted to send him my id and card info instead of waiting till i completedthe upload of my docs. Then once i bought it back the location store security said this is the wrong drop off. I explain the Uhaual Rep give me the lockbox. He mentioned it should have been a couple bring back uhaul. I told the security guard that couple was putting there key in box when i was at lockbow. I then called the Rep and told him i was done and sent him pixs of mileage and gas for backup for mileage and refueling. He said don't worry about ithat. He asked could i help him verify another uhual truck was there. I did it for him ask bout my receipt and him said he will send it. I get home and checked my email and no receipt. I call Rep again he says call 1800 go uhaul for it. I call them and finally get receipt and notice i have been over charged 3x. The 1 800 new Rep said District Rep will give me a call about disputes . I sent the new Rep pixs that show time once you check details and she says she can't see it on her side. I am totally disappointed in this experience and feel like i have been ripped off and now worried about future bank frad from the original rep having my personal info ID/card due to him insisting to just give it to him over the phone. I look forward to talking with the District Mgr. about this experience asap and want to file a complaint about the initial Rep that managed my booking.
Tyrone HThe self pickup location is a little awkward.
WEBSTER W