This location is extremely unprofessional, and I would NOT recommend renting from them! First off, we were scheduled to pick up our U-Haul truck at 8:00 AM and return it by 2:00 PM. However, we didn’t even receive the truck until after 9:00 AM, and we returned it by 12:00 PM. So we had the truck for less time than originally scheduled. Secondly, they gave us the truck on E (EMPTY)! There was practically no gas in the truck when we received it, yet they expected us to return it with more gas than they provided. How does that make sense? Lastly, the excessive and unauthorized charges are ridiculous! I was originally quoted $56, then charged $80, and now there’s an additional charge of over $100 on my card with absolutely no communication or explanation. We drove the truck less than 10 miles, used it strictly to move our belongings, and returned it early. To make matters even worse, when you reach out to question these charges and request a refund for money you never agreed to pay, they suddenly stop responding! They have no problem charging your card, but when it’s time to explain those charges or address a customer’s concerns, communication becomes nonexistent. That is extremely unprofessional and unacceptable. The lack of communication, transparency, accountability, and professionalism is completely unacceptable. Customers should not have to chase a business down to get answers about money being taken from their accounts. I will definitely be disputing these charges and escalating this matter to U-Haul corporate if it is not resolved. Customers deserve honesty, professionalism, fair billing practices, and basic customer service. VERY DISAPPOINTING EXPERIENCE! I WOULD NOT RECOMMEND THIS LOCATION TO ANYONE!
Carena P
Domontra
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Atlanta, GA 30349
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- 2.5 Average Customer Rating
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How U-Haul Reviews WorkEverything, because the owner tried to take extra money off my card after I dropped the rental back off. When I picked up the truck it barely had gas but when I returned it I put more gas in it that I picked it up on. I left it clean & he still tried to take an extra $200 off my card after already paying $100 initially. Very bad customer service!
Sakaris MThe truck was dirty instead cab, with a lot black like rubber soil, had a bent t rim and flat tire, I called them and the told me to call and get it fix, and it was on empty. They reimbursed me for the fuel, but charged me $100 cleaning fee and $425 for a bent rim. I couldn't return truck to pickup lot because the lot management said they did not pay for enough space.
Vernon AWhen I arrived to pick up my truck, I was met with a hostile environment that had absolutely no relevance to me renting a U-Haul truck. I am the customer and should not be involved with a personal business owner conflict. Upon reaching my destination, I learned that I could not return the truck to a dealer in the city in which my daughter moved, as directed to prior to rental. I had to drive the truck back to its original location. When returning the truck, the security guard would not allow me to park the truck inside the gate. I had to leave it outside and pray nothing would happen. The worst experience ever. I am so angry and disappointed in the service I received.
Sonya BHad no problems. The truck was clean and new. We were able to rent it without any issues. Easy to pick up and drop off. Thanks Domontra! I hope that I spelled yr name correctly.
Pamela M