Great customer service!
Robert S
AmeriPawn Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Valparaiso, IN 46383
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Customer Reviews
- 4.0 Average Customer Rating
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KIMBERLY OI was forced to call 4 times, just to get an email sent to me regarding the confirmation of picking the truck up through the app & at 8am, 1 hr before they opened. Shanequa (or whatever her name was) is the one i spoke with 3 of the 4 times. She confirmed it was ok to pick the truck up through the app, early and that i would have the dozen furnature pads in the back of the truck. The following day, i arrive to pick the truck up at 8. I use the link she sent me to download the app and begin to follow the steps, only to be forced to call Uhaul's 24/7 support. Turns out, my reservation was NOT set up for a mobile pick/up, and definitely NOT for 8am. So, the 24/7 folks were able to assist. (There should be a place to leave feedback for them, because they were great). Ok, now i have access to the app, get all the way through it.. ID, then code for the box. No key in the box. Its not 8:40. I called the 24/7 people back and they were able to get ahold of the owner, who then told me to wait till 9 when the location was set to open anyhow. Nine comes around and i had to go into the office, to which i was met with 3 people in line ahead of me. After waiting 30 min for my place in line, i finally get the key for the truck. But, no furnature blankets. Shanequa (who i confirmed with the day before, said she had them, told the guy helping me, that she didnt have any. So, i asked for a refund on the pads and they said they will process one. As of now, that refund has not been processed. Save yourself some stress and dont deal with this location. Ameripawn is only destroying the good name of U-haul. Be thankful i dont work at UHaul anymore, or Quality Control would have an anonymous email.
Dale HTight Turn to get into their parking lot from Lincolnway. Would benefit from a Larger sign to mark where to go for U-Haul services, otherwise people have to walk quite a way to find the office.
DEBORAH FThanks
JOSEPH M