Not sure what happened , but 2 days after retuning the truck i got an mail that said it had not been returned. This got me very worried snd upset. Spent over 30 mins on hold to find out ehat was going on, only to find out that it had been checked in as returned. That email caused a lit of worry and stress while waiting on hold. Then no explanation why thus happened. Was not happy sbout this situation!Jason P.
Pop & Sons
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Vance, AL 35490
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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When I got to the location to pick up truck nobody was there who knew how to get me the key. Even though it was advertised as a self check in location. Had to call a number on the door and got nobody. Called again after 15 minutes and the lady said she would try to get somebody down there to get the key. Waited about 45 minutes and finally a guy that was there washing his car called her and went in and got the key. Delaying me for more than an hour. Ridiculous when I wasn't supposed to have to talk to anybody according to the website.Ronald W.
Needed to use a pair of dollies but that location did not have anyharold M.
Trailer was parked in fence. I was by myself couldn't get the trailer out. Was told to call the main office. All they do is take the payment.Christopher H.
Excellent customer service.Brenda S.