Customer service in collecting and dropping off the uHaul could be improved.Roisin O.
Trailer Rental & Towing in Vancouver, BC at Express News
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Vancouver, BC V5M2E1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Just not happyMINH TUAN K.
Pick up location did not tell me a few key things, nor did they know what materials were in the van (previous renter did not bring dolly and cart back). Your links via text to the truck photos were not exact to the actual state of the vehicle and timed out numerous times, as did the photo of fuel and odometer, resulting in my being unable to upload photos and told to call U-Haul. I spent 30 mins checking out the van and another 30 mins trying to upload the photos with no success. I basically paid for an hour of nothing. I called and was told to take photos on my own in case needed. Your system needs to work better.GWENY W.
I was skeptical because of the bad reviews, but my experience was very positive. I had a 4 hour rental from 9am-1pm. They opened on time, the van was right in front, the tank was full (easy to refill then), and it was clean. No surprises in the billing or anything.Riley F.
When calling the location to try and obtain information, no one answers the phone, even when called repeatedly. Location does not place items that you have paid for as part of the service (ex, furniture pads, hand carts) into your rental.Daniel M.
Very friendly people and easy to deal withWayne W.
Rentals could be started with a full tank (place is right by a gas station) so that it is not necessary to use trial and error when fueling. At the very least the size of the tank should be stated clearly. Truck was far from the pick up counter (long way to lug the furniture dolly), agent completed the rental without offering boxes etc., and location did not answer phone when I called to ask if up to 10% ethanol fuel is okay for the truck (as it states no E-85 near the gas tank). When I arrived the place was also closed an hour earlier than their hours say online, though they did let me in when I showed them the dolly and the U-Haul key to return.SEBASTIAN C.
didn't know about the late night surchargeOLE V.
I did not receive my remaining money back on my credit card yet.WADE E.
Perhaps more check in stations would make the line go faster. Or if someone just needs the keys (and did the check in online), there should be a separate line for them. Overall, a good location.NICHOLAS L.
Please find a solution for your App when we tried to mark the truck (Returned) the photo doesn't upload and wasted 30 mins of our time, then we called customer service, the operator was using jargon language on the phone call with me, that's terribly unprofessional and please fix that application because that's a 3rd time I'm facing thisRand M.
Inprove customer service... Not happy the way they are calling and the way talking to you...RUEL M.
The store attendant was very rude, she was late in opening and this costed me an extra $180 with my two movers. I had it booked at 9am, she showed up at 9:20 and then it took me another 20 mins to get the moving. Truck.. I was 1 hour late for my movers.. Absolutely bull shit and I'm very upset about this.KORI H.
This wasn't the location I wanted to pick it up at so I had to find a way to get thereTamara B.
Good serviceDAXin Z.
It take only 10 mins to pickup the vehicle and take 10 mins to return the vehicle. Excellent service.on hing S.
The moving truck was booked for 9am and I received a confirmation the day prior, yet Express News only opened their doors at 10:15am that day and I was left waiting in the rain and cold for about 1.5hrs as I'd arrived early like most people would. No apology was given by Express News. I had called in to U-Haul to try and use the app to pickup the Moving Truck , but because I had just upgraded my licence to the new address, I did not have a regular plastic licence and the software did not recognize the paper, temporary drivers licence so I could not use app. I'd booked 2 sets of Moving Blankets, adn they were confirmed on my order, but they were not available at Express News. I was told it was due to COVID measures in place, but that would've been nice to know when I originally booked the moving truck. It turned out there was a set of 3 blankets in the truck but they were absolutely filthy and not useable. The side street in which the trucks are parked is about 200 meters away from Express News and in the rain, it's not a pleasant walk. The truck itself was filthy. The back storage area had not been swept clean, nor had the attic. Both of which I had to clean prior to using and loading. Was the truck disinfected for COVID? No idea, nor was I told or was it listed anywhere. I ended up using disinfectant wipes in the cabin on all hard surfaces ensure that it was safe to use. The truck itself drove fine and all lights and equipment worked well. When I returned the truck, there was ni available parking and I had to drive around for 25 minutes prior to finding a parking space. I did mention to the person at Express News that their were filthy blankets in the Moving Truck. Overall I was ok with the truck, but completely dissatisfied with Express News. Moving days are stressful, most people are not experts in it, and when you lose 1.5hrs of your time, on top of creating delays for your movers, and everything else planned, a friendly, professional, on time face would be welcome.Barry R.
I booked at a location and then I had to notice that the location that I was told to go to on the website was different and inquire about it in order to be told that the location I booked did not have the truck I booked so I had to go to the different one. So absolutely ridiculous. I don't understand. Just awful.Karl S.
The vehicle was very perfect. The reason i have rated it average is because the customer representative was very rude. When we arrived at the centre she was sitting without mask and speaking rudely. I have used U haul for the first time so I was not sure about the procedures, when i asked what are the steps she answered in a very rude manner. I think the person should get soft skill training and she should know how to talk with a customer.Prashil P.
Dolly wasn't available and no notice provided until pick up. My move was very difficult and time taking.Rohit M.
The lot is too small. There is not enough room to park the vehicles.Jamie H.
The store wasn't open at 9 so I wasn't able to pick up the keys for the truck until the owner of the store showed up. The truck was filled with clutter. I had ordered blankets because I was moving a glass table and tv, but they did not have any on hand and we're not willing to provide alternative solutions.Vincent H.
Connected to a convenience store. The young woman who helped me was very nice and charming.David G.
The attendant was not polite and basically barked orders. She seemed reasonably polite to other Asians however. Maybe I would have been treated better if I spoke Mandarin. Not a place I'd go back to.ODEPEJU K.
So rude and the staff has ZERO customer service skills. Don't even know how they have UHaul licenseAlp Deniz S.