Customer Reviews for Cronin Glass
(U-Haul Neighborhood Dealer)

Rating:

2.0

It seems like the store owner at this location has not been trained on the systems properly. We were given an invoice for over 900 km more than what we drove, with completely different dates and details. It was quite an inconvenience.

Rating:

5.0

Our experience was perfect. Fred is the best!!!! He owns and/or runs the place.

Rating:

5.0

The location from my home was super close and the van was clean but my overall experience was negative. You should have your representative take some courses in customer service. He was late to open the office door (I waited outside for ten minutes), curt and abrupt in his responses, and he overcharged me for gas (I returned the vehicle with a full tank of gas and the invoice stated otherwise). In general he was a total dick.

Rating:

5.0

Fred was awesome! He made the whole U-Haul experience easy, smooth, and stress-free. Super helpful, friendly, and professional the entire time. You can tell he actually cares about his customers and takes pride in what he does. Fred, keep doing your thing and don’t let the haters bring you down. The good work you do speaks for itself! 👏🔥 Definitely deserves the recognition!

Rating:

5.0

cool guy working the front

Rating:

1.0

very bad and negative attitude

Rating:

1.0

The guy there is rude and sarcastic. He was giving customers a hard time. He was like that before too when I picked up a truck. Very ignorant, rude guy. I mean if you’re not a people person why work with people. He made fun of two guys trying to do a walk in rental. The last time I got a truck there he charged me for gas when I filled it up. I sent pics to U-Haul. And this time he charged me for coverage which I did not get. Both times it was settled when I called U-Haul directly. This guy is not good for business. He also told me to skip taking the pics and uploading them. I said no and took my own.

Rating:

5.0

Great experience renting a truck from this U-Haul location. The whole process was quick and easy, and the truck was clean, reliable, and ready on time. The staff were friendly and helpful, and returning the truck was straightforward as well. Everything went smoothly from pickup to drop-off. Would definitely use their service again next time!

Rating:

1.0

Truck that i booked to rent was over booked by three poeple. This doenst make sense to me at all since i got a call from uhaul agent to confirm my booking and it was all confirmed. Luckily, they had a van at the time i showed up to pick up the truck. It was very inconvinient experience.

Rating:

5.0

The entire experience was really great! One of the better locations and staff was next level!! Highly recommend booking from here!! Thank you,

Rating:

5.0

Love this location

Rating:

5.0

Fred was courteous and efficient. A great local supplier of moving trucks.

Rating:

5.0

Very friendly reception and explanation of how to use all tools and latch the back door. Appreciated

Rating:

5.0

Best U-Haul experience I had.

Rating:

5.0

Excellent service. Mr Cronin is friendly and efficient. Will use again.

Rating:

3.0

Easy pick up and drop off and friendly staff, van was clean and well maintained. But I was quoted at 40 dollars and it ended up being 115 + the $45 dollars of gas I put in. Was not informed there would be a $20 after hour fee and that you are charged per km at a high rate on top of ensuring a full gas tank.

Rating:

3.0

Front desk person should provide information with customers more friendly and clear. I feel kind of non respectful from that person when talking.

Rating:

5.0

I have rented from Fred several times and each time he is amazing. His customer service goes above and beyone. He maintains a clean and great shop and the truck was perfect for what I needed it for. This is the best Uhaul location in the Lower Mainland.

Rating:

5.0

We book the Uhaul truck from this location every year and Fred is so accommodating and customer services so excellent! Thank you for all your support!

Rating:

5.0

Great customer service! They always have the vehicle in stock that we need to get the job done. I have been using this location for the last 3 years on and off for work and have been so pleased on how easy the process is. Thanks Fred!

Rating:

3.0

I have trouble to receive my money back after rental truck! I gave them a security deposit! But they never transfert me the money!

Rating:

5.0

Fred is great at his job. I highly recommend this location.

Rating:

5.0

Fred was personable, kind, and extremely helpful!

Rating:

1.0

Thr guy had a living room with a big tv and weed bongs. He was cutting me off, pressuring me, mouthing me off, threatening me, discriminating and emberassing the company beyond belief and even putting rhem in risk of a bad rep or charges etc. I told the guy this was my first time doing this. He wouldnt calm down and stop pressuring me. He wouldnt let me think or speak. He was coming at me like he was going to attack me. Calling me all kinds of names, saying take the keys and fucking drive away you stupid fucking retard etc etc or im going to call the cops and tell them your driving a stolen vehicle and get your lisense taken away and say your not mentally fit to drive etc. I was only trying to ask for a reciept and agree the vehicle was in good condition and sign something together. I felt like it had scam or threat written all over it. I should get a refund it was so bad.

Rating:

5.0

Fred was very accommodating. Excellent customer service. Thanks

Rating:

4.0

Great

Rating:

5.0

Very easy and custom service person very friendly and helpful

Rating:

1.0

The man was rude and offensive, the area filthy and with no one to confirm we had returned the truck in perfect condition. Difficult to find a place to park. A disaster! Lower than poor

Rating:

1.0

The 20$ after hour charge is outrageous!!! Customer service was atrocious!

Rating:

1.0

I had a very poor rental experience. The vehicle was dirty inside and out, had many scratches and body damage, and the fuel level did not match the rental documents. Customers should not have to receive a vehicle in this condition. U-Haul should inspect, clean, and accurately document each vehicle before handing it over to the next customer.

Rating:

3.0

We picked the location out of convenience. Had to follow up after a long moving day to refute the extra charges, which added unnecessary extra work to an already hectic process.

Rating:

5.0

Fred was very friendly and accommodating. He let me pick up the truck about two hours earlier than my booking, which I really appreciated. He also took the time to explain everything I needed to know about using the truck. Returning it was quick and easy. Overall, it was a great experience. Highly recommend!

Rating:

5.0

truly great service! didn’t catch the man’s name but would give 6 stars if i could. i had signed up for the mobile check in/check out but honestly would recommend just letting him check you in/out if you’re there during business hours. way less painful of a process.

Rating:

5.0

Fred is awesome! He’s so accommodating and really wants to help however he can. He has a massive selection of trucks too. Great UHAUL location - would defo recommend!

Rating:

5.0

Fred is amazing! I really appreciate his kindness. He always goes above and beyond. Thank you! :)

Rating:

5.0

I learned how to put the dolly properly inside the U-Haul from The Best aka Fred

Rating:

5.0

A great experience, really friendly, quick and efficient service. Easy location to pick up and drop off. Would recommend!

Rating:

5.0

Of all the UHaul dealerships that I have rented from over the past 11 years of being in Vancouver, Fred is the best! His service is amazing. I will always do what I can to rent from this location. - Marc

Rating:

5.0

Very friendly

Rating:

2.0

The van was filthy: the back was full of dirt, there was dried mud inside and out throughout the van, dog hair on the seats, dusty dashboard and the whole van smelled of alcohol. I had to line the back of van with my own tarp and the seats with towels. I believe I should have been given a discount for having to take such a dirty vehicle which I was renting to move couches and mattresses - items I was trying to keep super clean.

Rating:

5.0

Very friendly and made the process smooth , would definitely use this location again

Rating:

5.0

This is my 3rd time renting at this location. I was there when the shop opened. I had already done the online check-in, so was on my way in only a couple of minutes. We did an examination of the truck together and he pointed out the pre-existing damages. I brought the truck back a little earlier than expected and it seems the gentleman stepped out for a minute, so I used the online drop-off services, then received my bill via email, soon afterward, no surprises. Everything is always as it should be and the gentleman is friendly and fun to chat with. When I rent a truck, this is always my preferred location. I’ve had to rent from other locations in the past, but only because they were closer to the location. He has a lot of trucks and the only complaint I have is, sometimes there’s customers ahead of me and they don’t always do the online check-in and I’m stuck waiting.

Rating:

5.0

I had some issues with the app fixing the right gas and milage before leaving the lot but the owner there was very helpful and was able to get me a different truck. He was very nice and helpful 😊

Rating:

5.0

This is the best U-Haul place in Vancouver. Owner is super friendly and has helped out on short notice on a few occasions. 10 out of 10!

Rating:

2.0

Attendant was rude and abrupt. Had difficulty checking-in. Truck was clean enough.

Rating:

1.0

I mentioned that the employee knew the driver's side brake light on that van was broken, and he was incredibly impatient, yet surprisingly unfriendly. He even told me not to bother him.

Rating:

5.0

Fred's an absolute gentleman

Rating:

5.0

The transaction was quick and easy. The guy that helped us was also amazing! Solved our questions with ease and clarity. 10 out of 5 starts for this location!

Rating:

2.0

I had a very disappointing experience with U-Haul. The customer service at 1766 Renfrew was not helpful and seemed unsure of what they were doing, which made the entire process frustrating. On top of that, I was charged unexpected fees that were not clearly explained, leaving me feeling overcharged. I expected better communication and transparency. I hope U-Haul improves its customer service training and billing practices to prevent other customers from having the same experience.

Rating:

3.0

Do the app pick up, that was a problem to pick up the truck earlier

Rating:

1.0

the worsr experience ever. The owner is super rude, unprofessional. I beg your pardon stop working with this guy. He's racist, rude, skeptical.

Rating:

1.0

This guy is not polite, he give me a shit when I returned the truck, as I don’t have a parking space at the back and give me shit right away, he don’t listen to my explanation.

Rating:

5.0

Great customer service from Fred! Super seamless and easy process.