Customer Reviews for Cronin Glass
(U-Haul Neighborhood Dealer)

Rating:

5.0

Did a back to back rental with Fred and it went very well. Fred is my go to guy when it comes to Uhual rentals. Highly recommend.

Rating:

5.0

The Gentleman that helped me at this location today, went above and beyond his responsibilities to ensure my difficult day was as problem free as possible. It was best uhaul experience to date..!

Rating:

5.0

You’re doing good keep it up Sorry I wasn’t quick on my side, but your side was good.

Rating:

5.0

Front desk was helpful and patience when the system was down. they were able to resolve the issue.

Rating:

1.0

The tire allaignment was bad. Got towed, was charged for the ride plus extra charges. Car was very unsafe, dirty and was charged extra for gas. How can I fill the car up when it has been towed. Over all horrible experience. Ive rented Uhauls in the past and would recommend going straight to Uhaul itself and not a random dealer. Tow truck driver deemed it unsafe.

Rating:

5.0

Fred was very nice and easy to work with

Rating:

5.0

Fred was very helpful, and made the process as easy as possible.

Rating:

5.0

Fredrick was amazing and extremely helpful when walking us through the process pickup and return and vehicle inspection. We will certainly recommend him to all that we know.

Rating:

5.0

Jeff goes above and beyond. I had no issues on my move day and I have Jeff to thank for that.

Rating:

2.0

When we noticed van had not been cleaned, Fred swept the back out. The cabin was not clean either. Not sure why Fred didn’t check the whole vehicle?? When we returned the van Fred made a derogatory comment about me to my husband. Even when we first arrived to drop off, I felt Fred was impatient asking for the key when I had just told Fred my husband was just arriving!! How could I possible have the key. We will never use this location again.

Rating:

1.0

The contractor had terrible social skills - the uhaul app was not working and he wasn’t talking to any of the customers and would just say ‘next’ if we weren’t able to do online check-in. After we managed to check-in ourselves, they did not tell us where the van is so we had to just wonder around the neighborhood and try each vans to see if it turns on.

Rating:

3.0

It isn’t the location that is causing the most trouble for customers. It’s the fact that the company doesn’t have a sustainable computer network nor a team dedicated enough to handle customer service 24/7.

Rating:

5.0

Can I rate the owner 6 stars?

Rating:

5.0

Fred was really helpful and very patient. Very nice guy!

Rating:

1.0

The U-Haul representative was extremely rude and argumentative with customers. He did not answer questions properly and instead blamed others for being upset with him. His customer service and management skills were very poor. I had reserved a dolly three weeks in advance, and due to his poor handling of the situation, I almost lost my reservation.

Rating:

5.0

best service at Cronin glass best outlet

Rating:

1.0

I would improve the condition of the vehicles so they are clean and improving the location as it is very run down.

Rating:

5.0

Great and friendly service ! Will comeback to this location.

Rating:

5.0

Great friendly service.

Rating:

5.0

Frederick was an amazing host, helped me with everything up until returning hour.

Rating:

5.0

This location has always had amazing customer service!!!

Rating:

5.0

Fred, is an outstanding representative of what customer service should be about. Everything 100 percent .

Rating:

3.0

Staff rushed me when I had a question about a fee, and mislead when we called in advance about costs. Also couldn't change basis information in our contract.

Rating:

5.0

The service was excellent but the trucks side mirrors were a little loose, other then that it was a good experience

Rating:

1.0

Fred, who is in charge was very mean and argued with me. I was asking how it works in terms of mileage he only explained once but not in full details. When asked again to explain, he reluctantly and said “ Do you not get it, I am not trying to cheat you here”, when putting in my information, he said “ what the heck did you do” when his iPad clearly had technical issues. He thinks I am trying to argue with him overall when customers always have the right for full disclosure.

Rating:

5.0

Fred was amazing. He saved my Mother's day. He got me into van and on the road in lightning speed. Super friendly and super helpful.

Rating:

5.0

Fred is great, very friendly!

Rating:

5.0

Great customer service and communication!

Rating:

5.0

I have been going to this Uhaul location for a few years now and Fred is outstanding. Quick, easy and stressless just like it should be. I recommend this location for anyone as you wont be disappointed.

Rating:

5.0

Friendly

Rating:

5.0

If I could have given Fred 10 stars I would! He was an amazing help and great to interact with. Will certainly be coming back when I need to rent another UHaul!

Rating:

5.0

Gentleman who runs the U-Haul business here is friendly and helpful. Truck I received worked great. By far one of the best U-Haul rental experiences I've had.

Rating:

5.0

My first uhaul booking experience went so smoothly, thank you for the friendly and helpful service!

Rating:

3.0

I'm not sure what is the responsibility of the location vs U-Haul... The truck was clean but old and had a tire that rubbed the fender when turning & needed shocks,

Rating:

5.0

Fred helped me out and made it easy. Thanks Fred!

Rating:

1.0

The shop owner was unprofessional, impatient, and didn't provide help when we needed it

Rating:

5.0

Reliable and cooooool personality. You

Rating:

5.0

My rep. was very helpful and respectful. I would recommend others to that location based on the service I received.

Rating:

5.0

Very good experience. Mr. Frederick was very kind from the beginning, explained everything in a clear and simple way, and was always willing to help. Everything was well organized and easy to understand. I definitely recommend this place to anyone—you won’t regret goin

Rating:

5.0

Fred was excellent and very helpful providing all the information I needed for my move.

Rating:

5.0

Very convenient and clean

Rating:

5.0

Super seamless! Customer service was excellent.

Rating:

5.0

The gentleman running this facility ( I believe his name is Fred was quick with the dispatch of my truck and thorough with the explanation of the contract.. I returned the truck did my own return and dropped the key off and even though it was after hours he came to the door and made sure the return was done properly. Excellent customer service. Will definitely rent from him again and refer my friends to him. Excellent job Fred.

Rating:

5.0

Best experience with Uhaul ever

Rating:

3.0

after hours fee? I handed in the key to the person at the desk. .... not gonna fight it. I expected extra hidden fees but it is still extremely annoying

Rating:

1.0

The man, Fred, doing our transaction at this location had an absolutely horrific personality. He would not deal with accepting my friend's driver'slicence for the truck, not even take a copy. (As I did not feel safe driving a big truck, weeks earlier, I had registered online my friend's name for driving) He said "too bad - then you don't drive." He walked away. We tried several times to submit the driver license as required but unsuccessful. We had to look for him, in order to inspect the truck, then found him outside. He was impatient (there were no other customers waiting) rushed us through, including when he opened the rear door he pushed it up only partially so that we could not see inside. We attempted to have him properly do the inspection with us. Instead he took off to his door slamming the door on us, locking it on us. We realized we had to take photos of the condition of the truck. When we looked at the interior of the truck and realized why he rolled the door only part way—it was so we would not see the poor & dirty condition but specifically the interior roof was bad and some how "jerry-rigged". As a result we had to go home to send the photos on computer AND call u-haul office. Fortunately the assistance was helpful and suggested we send photos via his uhaul email. We lost 1 and 1/2 hours which was crucial due to time constraints with a warehouse elevator closing at 3PM! As a result we were not able to move all the items we needed to. "Fred" at Cronin is bad business for u-haul! Horrible experience! It also appears as "Cronin Glass" does NOT exist as a real glass business. Fred pretended to be friendly at the beginning. However, was so upsetting for both of us. DO NOT use this location at 1766 Renfrew.

Rating:

5.0

Fred was pleasant to deal with and very friendly. You would expect to just have a transactional conversation while renting a U-Haul so it was nice to deal with someone so genuine and friendly! :)

Rating:

5.0

Very helpful and ensured I had everything I needed. Highly recommend!

Rating:

5.0

Fred was awesome as usual.

Rating:

5.0

I must say, it’s a well put together U-Haul location! awesome customer service!! the owner is interacting with you like he knows you before , giving you fist pump always smiling & polite … the trucks and environment is clean. I’ll recommend anybody to go there and rent trucks from him.

Rating:

1.0

Horrible customer service. I was rushed through the process when I was picking up my rental. When I asked the representative to slow down so I can complete the steps he asked me to, he brushed me off and continued speaking. He was not helpful, rushed through the process and left me feeling confused and frustrated. I was shocked at the poor level of communication. Overall, I would not recommend this location due to the staff. I will be renting a U-Haul truck again, however, I will ensure it is NOT at this location.

Rating:

5.0

Fred was exceptional. Efficient, organized, helpful, informative, and peppers in some interesting facts about life in between the steps of the process. Refreshing at a U-Haul rental company. Keep being you Fred and thanks for the great service!

Rating:

1.0

The guy was not just rude, he was an ass hole.

Rating:

5.0

I had a great experience, Fred’s both kind and interesting making the whole experience easy and enjoyable.

Rating:

1.0

Owner was aggressive and rude. Tried to persuade me to take a truck different from the one I booked and not complete the pretrip inspection. When I tried calling U-haul to figure out what was going on, he became aggressive, saying "You don't talk to U-Haul! You talk to me!" It was an unsettling and vaguely threatening experience.

Rating:

5.0

Nothing great experience 5 stars

Rating:

5.0

Good Staff!

Rating:

5.0

Fred was an absolute pleasure from the moment I met him. He went out of his way to bring the Van to the front for me, he helped me through the whole check-in process. For bringing it back he was responsive to communication, and easy to talk to. I have rented a Van from him 3 times in the last 3 weeks for a move in move out. I have sent 2 friends to pick up a van and have pick up one myself. Every interaction has been great and easy going. Strongly suggest.

Rating:

5.0

This place is amazing fast service, amazing costumer service and Mr. Frederick is an amazing person!! Definitely going back there if I need to move again!!!!

Rating:

5.0

Professional, friendly and fast. Great service at this location. Thanks Fred 👍

Rating:

1.0

Refused to print me my receipt, and acted annoyed

Rating:

5.0

Fred Cronin was friendly, easy going, and helpful!

Rating:

5.0

Really friendly and easy going staff! Frederick Cronin was super duper nice! Thanks for your help! We got fast and convenient service! I will recommend my friends! Karla & Family

Rating:

5.0

I have rented from Fred on many occasions and have always received great service.

Rating:

4.0

Very nice and friendly

Rating:

1.0

Avoid this place. I was scammed. I only drove 17 km but was charged for 70 km, and then they added another $60 for gas. The whole thing felt dishonest and completely unreasonable. Be very careful renting from here and make sure you document everything, because I would not trust their final bill.

Rating:

1.0

I rented from U-Haul and requested they remove the dolly from the invoice as we did not end up taking it from the store and they charged us for it. Also, their gas meters don’t show the number of KM, but the rules are it’s full when you take it and you return it full - how can you know what full is without a number? They say it was full when you picked it up and gave to fill it to fill with no real indication of what full is. Our contract said the truck was full of gas but I have photos of the meters before we filled it with 80$ worth of gas we did not use and after - NOW it’s full. We spent way too much money on gas trying to fill up a tank that wasn’t even full when we got it in the first place. Horrible experience.

Rating:

5.0

Fred was very nice to work with, made my first time experience very seamless. Great professional experience. Would recommend to my friends and family.

Rating:

1.0

I had a very disappointing experience at this location. I was given misleading information at the time of rental. I was told the charge was only a “deposit,” however I was actually charged upfront for 100 miles and additional insurance without proper explanation or my informed consent. I had clearly stated that I did not want insurance and that I would be paying with a different card, but the charge was still processed on the card on file. I used the truck for approximately 2.5 hours and drove only 22 miles, yet I was charged based on 100 miles. This is not transparent or fair. Additionally, when I returned the vehicle during business hours, the representative was not present. I waited around 30 minutes and attempted to call and message multiple times without response. When I finally received a reply, my concerns were dismissed rather than addressed professionally. The equipment itself was fine, but the customer service and lack of transparency were unacceptable. Based on my experience and similar reviews from others, this appears to be a recurring issue at this location. I would not recommend this location and suggest U-Haul review their practices here to ensure customers are treated fairly and given clear, accurate information.

Rating:

5.0

the front desk person is very informative, friendly and helpful which always helps as it’s my first time renting a u haul truck.

Rating:

3.0

Hard to find parking. In a dirty part of the city.

Rating:

1.0

There was such a rude representative with non respectful attitude with me as a customer. And also they’re not responsive at all as I called several times in last few days to ask a question.