I reserved a 10-foot truck. Unknown to me at the time the facility was unmanned. After an hour and 15 minutes of trying to get your app downloaded and working I gave up. Then my truck was taken by another customer whose reservation was made before mine leaving me with no truck. Fortunately, there was another location in my town that had human's working in it. They were very helpful, but I was not able to get the truck at 10Am and subsequently was charged an additional $20.00 for dropping the truck off after 4PM which was the closing time. I was 10 minutes late dropping the truck off. Hardly worth an additional $20.00. I have always used Penske in the past and never had an issue with them. Perhaps U-Haul should model their customer service after Penske.
ROBERT N
Attic Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Venice, FL 34285
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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it was quick and easy
Ernest MGreat communication and follow through! Excellent condition!
WILLIAMC KN/A
Gregory KRented several times from here and always ready and available.
Mike S