The car dealership had no phone service and no wifi. They had no idea how to help with the truck rental even though their number was the top one to call for help. My rental wasn't set up for self check in or key retrieval, and the complete incompetence of the guys there made me half an hour late for the movers. It was a shit show.
LESLIE W
DK Motors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Victoria, BC V8T2X2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The drop off location in Victoria, BC was OK, basically a car dealership. Attendant wasn't willing to accept vehicle at first because it was not their responsibility to look after u-haul vehicles. The person who was responsible was away from the office. The misunderstanding was resolved with a phone call.
Neta CNo key drop box
QUINN WThe representative was friendly and efficient, and the rental went smoothly.
Ryan SThe van itself was in good order and was the right tool for the job. This location sucks. It opens at 9:30, but you can't even get started on signing out the vehicle until 10:00. The people who work there won't let you park on the property despite there being plenty of room. If I wasn't able to call in a favor with a place I volunteer at nearby, I wouldn't have been able to leave my car. We paid for moving blankets but they weren't there, the person helping me claimed they weren't in the contact, even though I paid for them. I had to go to a different location to get them, only to wait around for 15 min just for them to tell me to go back outside and grab a pile off the rack. Basically every person I interacted with associated with UHaul for this trip was entirely useless. Absolutely will not be renting from this location again. Maybe I'll try Home Depot.
Graham S