Van smelled like it was used to haul livestock and there were mysterious dried puddles on the floor that I can only assume was urine. The person at the desk was kind.
August D
Vicart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Victoria, BC V8X1K7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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The gas read was inaccurate. I have a photo - the tank was 1/4 on pick up and I returned it at between 1/4 and half after putting 20 bucks in (9L) for 42 km of driving. So I got a $2 fuel charge when I actually returned it with more fuel than I had at pick up. I'm not upset. But its a little annoying.
John MSome confusion between U-Haul and the location. When checking in, the app told me to call a 833 number. The agent told me this business only provided keys in person. Unfortunately the hours listed for the store were wrong and it wasn’t open. On a whim I tried the app 30 mins later and surprisingly it went through the check in process successfully. However, at the end it told me to retrieve the keys from inside the business. I messaged an agent in the app and they were able to provide the code for the lock box. I lost 40 mins but it didn’t end up being an issue. In the end, the location was fine but the U-Haul system needs to have current/correct info for this business to avoid more bad experiences
Eric BThe U-Haul app didn’t work on any of the devices we tried to pick up the vehicle with. Every time the log in got to the step to scan the back of the drivers license the app would crash. After trying for 20 minutes we called the location and someone said they’d come in person to help us which took another 20 minutes for the to arrive. That ate up the first 30 minutes of the rental so the person who came to help us said we could use it for an additional half hour. When we returned it he got mad and said used it the additional half hour he told us to use it.
Bella HThis location is terrible. The guy is rude, unhelpful, and overall he's just a pain to deal with. I'd use another location next time. This is my second time having a bad experience here
RYAN N