The U-Haul app didn’t work on any of the devices we tried to pick up the vehicle with. Every time the log in got to the step to scan the back of the drivers license the app would crash. After trying for 20 minutes we called the location and someone said they’d come in person to help us which took another 20 minutes for the to arrive. That ate up the first 30 minutes of the rental so the person who came to help us said we could use it for an additional half hour. When we returned it he got mad and said used it the additional half hour he told us to use it.
Bella H
Vicart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Victoria, BC V8X1K7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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This location is terrible. The guy is rude, unhelpful, and overall he's just a pain to deal with. I'd use another location next time. This is my second time having a bad experience here
RYAN NThis is a small neighbourhood UHaul outlet. Very handy location. The operator, Ahmed, was excellent. Very helpful and eager to give the customer a good experience.
Donald RThe truck still smells like a farm or dead animals. I didn't order blankets because last time they were soaking wet and reeked, and they were in the truck, but the dolly had been removed, so clearly someone has gone to check the van. This van needs to be deep-cleaned
Julian WThe van needs a deep clean, it smelt like a farm or maybe a dead animal. The blankets were soaking wet, causing me to not use them. I would not allow anyone to take that van out again until it is cleaned.
Julian W