This location was found by my niece, i had previously made reservation for a truck at the location on sam Houston st with larry them GM i was told made the reservation on Thursday are friday for monday when i called Monday morning to let them know i was on my way to pick up truck he told me my truck was reserved for yoakum tx pick up i live in Victoria moving to San Antonio i would have never reserved a truck to pick up in yoakum thats like a 40 minute drive away, so when i reserved my truck why wouldn’t he say we don’t have any available here ad inform me of this he never tried to find me one in Victoria at all, very unprofessional ad non apologetic, i would never accept mediocre customer service from anyone.. ad i will be reporting his performance further by any means necessary this was totally unacceptable..
GLORIA R
Crossroads Inn & Suites
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Victoria, TX 77901
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Customer Reviews
- 3.0 Average Customer Rating
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Guy behind the desk was asleep when I arrived. Didn't know if the trailer had been dropped off or not. Once he realized the trailer was there then he had to smoke a cigarette before we could complete the transaction. I will not be recommending this place or going back should I ever need another trailer.
NORETTA MRead the notes. This franchise has posted opening times. Wasn't opened on time for rental. Franchise falsely charges customers due to under maintenanced vehicle. Franchise passes blame to customer. I bet every employees job for uhual including the CEO, CFO , that the charge is fraudulent. There's a recorded phone call of me to customer service stating faulty gas gage 18 hour's prior to returning vehicle.
Zachary CThe employee didn't want to help me. I told him my phone was dying so I couldn't take the pictures but he still asked me to take the photos. My phone died by the time I finished, I had to walk home without my phone luckily I was a 5 minute walk away from my home.
ISRAEL LThe male working kept digging in cup of ice eating it while speaking.Kept making comments about if I had my contact on paper it would make things easier which I had in my phone. Some random lady came in office asking the male for cigarettes which he gave.
valerie o