Trailer Rental & Towing in Vidalia, GA at Elite Auto Spa

Rates are ridiculous,

Move the key drop off to the front of the store. Had to try to maneuver around equipment without falling and could not see the key box hanging on back of fence wall.

Friendly and environment. Excellent customer service. Priority was to ensure my needs were met. Completely satisfied with the overall customer service.

The service was slow and unorganized. Also, I was billed an extra 100 miles of driving by a mistake they made in reporting mileage. I am still working to resolve this issue.

I went in to pick up the truck i reserved a little before 9. The lady said that she could not find key so they fumbled around looking and calling/texting multiple people and finally found the key. Then she had to call and wait for U-Haul to answer in order to get my rental to go through. Then they could not find the dolly i was supposed to get so i ended up having to get 1 with a different number than one on contract. it took almost an hour just to get checked out. They marked the U-Haul as having 1/2 tank of gas but when i got in truck it was in between 3/8 and 1/2 tank so i told lady this and she said just to bring it back at same level it was and that is what i did. Then i get charged for gas to get it to 1/2 tank. Very unprofessional place to do business. I have rented U-hauls in the past but this was worst experience i ever had.

DO NOT DO ANY BUSINESS WITH ELITE FOR ANY REASON!!!! I rented a Uhaul from here a couple of years ago so when I needed another one I went back. I should have paid more attention to my last experience and went somewhere else, but I chalked it up to just my bad luck I was blessed with. It was a convenient location and in the end that's all I can say good about it. When I left with the uhaul I noted mentally how much gas was in it. Unfortunately I was stressed and in a hurry so I forgot to take a pic of the gas gauge. The Uhaul was very dirty...complete with empty sunflower seed shells all over the floor. I was a little shocked that a detail shop couldn't make the effort to clean it. It was the only one that size I could get and I didn't have time to complain due a time shortage. Before I returned the uhaul I stopped and put enough gas in it to return it to the level when I rented it. I have witnesses to this. I knew that they charged a $30 refill fee plus about 3.75 a gallon if it wasn't returned with the correct amount of gas so I made sure I returned it to the proper amount. At this point I needed to save as money much as possible so I wasn't stupid enough to not fill it back up. I returned the uhaul the next day and took a pic of the mileage and gas level before I left. The woman told me her daughter would be back in the morning so she would send me a final bill then. What I didn't realize was that a $50,000 uhaul would sit there in my name until she returned it. What that means is this...I was responsible for it until it was officially returned which turned out to be two days that it was left unattended in my name in their parking lot. If stolen or damaged I was responsible. Two days later after not receiving a final bill I called and she finally checked it back in. After receiving my final bill I was charged a $30 gas refill fee plus $26.20 in gas. The $30 was dropped and she deducted $10 from from the gas bill which left me owing $13.20. I called back and was told I returned the uhaul without gas. She claimed one time it was returned at 1/8 and then later 3/8 of a tank. So at this point I went 30 miles and they are claiming I used 7 gallons of gas on top of the roughly 6 gallons of gas I put in for a total of 13 gallons. That comes out to be about 2.3 gallons a mile that uhaul supposedly used. I thanked her for discounting the original amount of $53.50 owed for gas that I didn't even owe down to $13. I guess if you rip somebody off you should always act like you are doing them a favor while doing it. I have proof of everything that I have stated here and a pic of the gas gauge with mileage when returned, but I paid the $13 because obviously she needs it worse than I do. I know that the uhaul had very little gas in when I drove off but I made sure to cover myself cause I'm not about to pay someone 3.75 a gallon for gas, and $30 to pump it. I did talk to a general manager named David Overly, and even though he wasn't over this place he was

Great Experience.

cashier/check out was very friendly and helpful

They were very helpful and courteous