Had to disconnect the trailer myself no help from them people did not even come outside to check the trailer they told me to park it wherever there's a spot
Sonja M
Orosi Tires
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Visalia, CA 93292
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Customer Reviews
- 4.0 Average Customer Rating
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DAVID SIt was a very quick and easy pick up and delivery. Thank you very much.
dennise cI paid for a hand truck and furniture dolly, and neither were provided. When I called back to inquire, they told me that they can’t do anything about it. So I ultimately paid for something that I didn’t get
John GAs far as the question is concerned, I would recommend the location certainly However, I need to back up I wanted to go to the location on mineral King that is where my reservation was 20 minutes before the pick up time I was sent a message via text that said my pick up location had been erroneously changed to the one on Ben Maddox. Very nice people by the way and working with very little support from U-Haul I went there. They had my box truck with no problem. However, they had no furniture pads or a hand cart. In fact, they had very little at all besides the trucks and the trailers. I had to go to a different store for that. In fact, I had to go to the store. I originally reserved my truck from. I attempted to go to a different store in between and was literally laughed out of the store on Burke and told I had to go to the store on mineral King. Like I was stupid I did and the very nice lady, I believe her name was Vanessa, not only gave me my hand cart and my furniture pads, but comped me a cover for my daughter‘s queen size mattress She also noted that the inside of the truck was terribly dirty and took photographs of it She also confirmed with me that she had plenty of 10 foot box trucks available for rental and had no idea why I was moved to the Ben Maddox Store The entire time I took to get the truck and the other accessories to start my trip up to Fresno to move my daughter out of her apartment was about 45 minutes when it should’ve taken 15 I anticipate I will never hear from you guys again about this and you will not make any attempt to correct any of these issues. That is sad You can check your records I’ve used U-Haul a number of times. I know that there are other rental companies out there. And I promise you I will use them when I move my daughter down to Los Angeles to college and any other moves I make in the future
Martin A