This was not the location I chose when I made my reservation, it was changed the day prior to my pick-up date. I requested a pick-up time of 9:00am but the location didn't open until 10:00am (but there was no warning nor notification of such). The truck was not swept clean prior to my rental and still had trash in the cab. This location is a storage unit rental facility and not a U-Haul facility. The gentleman who checked me out was clearly inexperienced and slow. My overall rating of this facility is poor.
JOHN W
Ideal Self Storage #1
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waco, TX 76710
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Truck was in poor condition. When I complained to Uhaul, she told me that i would get a phone call from a manager but it did not happen. Looking to hire a lawyer to sue uhaul over poor vehicle conditions and no response so it does not happen to anyone else. They put my health and my sons at risk with a engine cover that was not fastened down. There was engine exhaust that could have been in the cab. Took pictures and recorded reponses from Uhaul.
DeAnn REd provided great, friendly service—it’s good to have the company with Veterans as employees!!
CHET EThe Uhaul here was poorly maintained. Had check engine light on when i first started it and squealed when you turned the wheel. Asked for a dolly, did not have a dolly. I did not use this equipment and was still charged for it as well as for a dolly which wasnt in the Uhaul. I will be disputing this charge
james bToo expensive for someone to move from short decedent city. I won't use you again. Too much expensive. And promised to give ne a discount never happened
Alexander Z