It was not the location fault, it was the online booking's fault. I made a 9:00am pick up time at a different location on line. I got a call from on line booking I needed to pick it up at a different location. I agree and I was sent a confirmation email to where to pick it up at and I could pick it up at 9:00am. I went there at 9:00am to find it did not open until 10.:00am. I tired to do the online check in, which I was not told I could do until I called the contact information on the front door of location, but the online check in did not work. So I had to come back at 10:00 am when they opened to get my truck. This put us behind getting to the location to load and I lost the helpers I had lined up to help us load. The prices of renting a U-Haul truck are high so because of your mistake it cost me more. This was the third truck we had rented from you since May of 2022. It may be the last if locations and correct times can't be meet.
John R.
Ideal Self Storage #1
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waco, TX 76710
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The application was useless. I had to sign in on the website but other than that good.
Thomas S.Friendly staff, fast and easy service.
Michael P.Great customers service, easy transaction.
michael P.The truck was fantastic. The location was terrible. We rented online and when we showed up, we waited 15 min in line only to be told the uhaul employee called in and the truck was not available. Thankfully, we were able to talk with someone very helpful online and they were able to send us BACK OVER and we picked up the truck. Uhaul did make it right but save yourself some heartache and rent from a better location.
Hailey C.