The drop-off location was unattended and trucks were lined up trying to be returned.
Trailer Rental & Towing in Washington, DC at U-Haul Moving & Storage of Intown
Moving to or from Washington, DC? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Washington, DC 20002 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Washington, DC
Cargo trailers in Washington, DC are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Intown!
Utility trailers are perfect for towing large or oversize cargo in Washington, DC 20002. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Intown provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Washington, DC and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Washington, DC online today!
Trailer and Towing Supplies
Make sure a customer service agent is available and blankets that were paid for were provided. Could not locate a person inside the custom center to assist me.
They were paving road and could not drop off truck. Told to drive around block. Still could not drop off truck. Employees initially would not take truck back. Finally after 1/2 hour they agreed to take it. But could not give a receipt.
Great service. Thank you!
Dealer I ultimately dealt with was great. Dealer I made my reservation with was problematic. (Jonas snow removal and lawn care services). They did not have the trailer I reserved, and it took 45 minutes for them to tell me where I could go to get my trailer (an extra hour of driving). They appeared to be working as an agent on my behalf. Maybe the dealers don't have all the tools they need to be successful.
Everything was great
Very quick and efficient drop off of a moving van and equipment.
It is not necessarily the fault of this location, but after confirming my reservation on Wednesday 11/4 for my truck on Saturday 11/7 I received a text on Friday night saying that my reservation had been moved to 10:00. I called to straighten this out as my movers were coming at 7:30 and the person on the phone was very unhelpful simply stating that a mistake had been made with my reservation and someone else had reserved the truck now. There were also no other 20' trucks within a close location to me. After approx an hour on the phone I was able to speak with a manager who said she had fixed the situation. When I arrived the next morning they had 26' truck, not a 20'. They then did not have the keys for the 26'. After another 45 minutes at the location they found a 20' truck and I took that.
The truck's windshield was dirty as if it had not been washed in months, and the right rearview mirror would not stay in place rendering it useless.
Personnel service was excellent, fast and very professional!
Leaks in the truck; the app is barely functional; never received a proper contact that reflects itemized charges and the app times out when I attempt to request one.
Nice people Super fast service I won't be back tho because I'm never going back to WASHINGTON DC again But thank you anyway
Great experience. Thank you!
Returning the vehicle was not easy as the trucks prior to me clogged the entrance to the uhaul lot. I had very little space to park.
I rented for 5-6 hours and i drove only 6 miles and I filled the gas $10but you guys charge me $45 additional so I'm not happy I don't want to be there again
My reservation was cancelled without any notice. I showed up and there were no trucks or vans available. I was only able to get a truck after they cancelled someone else's reservation. My move started much later because of this and the whole experience was unprofessional and stress inducing.
The app is terrible. Also it rerouted our booking 3 times while en route so we went to 3 locations to pick up our truck
The U-Haul location was great but the online checkin process was frustrating and not helpful. Even after chatting then speaking with a rep the only resolution was to go inside for check-in.
Staff member at truck drop off lot should remember to wear a mask when interacting with customers. Morning staff in the lot were wearing masks but this wasn't the case at drop off.
The truck was dirty inside. Just felt dusty and grimy. I wore gloves to drive because the steering wheel material was tearing away in bits. Back of the truck and the equipment was fine. The cabin was just not clean or presentable similar to other experiences I have had with Uhaul. Overall, good move though.
1 of the 4 bags of blankets was really damp, the other 3 were dry and fine. Also, the 1st guy helping was learning maybe? The manager came out and extra grounded the wires and it worked.
So contactless check out of a uhaul truck needs ALOT of work. You really should ask for (2) extra contacts before people are trying to pick up their truck. It was 9am on a Sunday morning and my contacts where asleep or in church. Had you asked ahead of time not only would they be expecting the call, you could call/check contacts before people are trying to rush to get something done. Additionally, the truck I was supposed to take had a flashing sign with tire pressure and a lit up dashboard. Why would your staff think its ok for someone to use that truck that clearly needs to be serviced? Furthermore, I had to then go inside and get another truck which clearly defeated the purpose of your contactless app. The woman inside who helped me was fantastic, but this all took an extra hour of time I did not have making me late for other things I had scheduled. Finally, another man was trying to do the same contact-less check out and could not get his lock box open, he had to get help from inside. Again defeating the contactless option. If you are going to continue to offer this service I would suggest you work much harder to make it a smoother process.
Tried self checkout, and after at least three different hiccups online (why oh why was there no warning a second form of ID was required? My passport? What?), accessing the key proved to be impossible for either myself or the staff. Of course, to get to this stage meant waiting in a line that took 10-15 minutes or more just to speak to someone. Then the printer broke. Staff were by turns helpful or rude, but never in a hurry to resolve any particular issue. It took over 45 minutes to just get a truck that was literally parked, prepped, and sitting not ten feet away from me the entire time. In a day filled with other logistical obstacles and challenges, why does visiting U-Haul feel like the worst part?
The equipment was not service. The tires were extremely low. I had a hard time driving over 40 miles an hour. The trailer was weaving in/out the lanes.
Extremely helpful customer service. No issues with pick up or return.