Trailer that I rented was good. U-haul online/U-haul handling was horrible. I rented an enclosed 6x12 trailer. U-haul person called me next day telling me that one was not available in the area where web site said there was one. so changed to 6x12 open trailer. No big deal. Went to place to pickup trailer. No open trailer there, but then person there said that I rented an enclosed trailer and that one is right there. So ended up getting an enclosed trailer after all. LOL Moral of the story, does not seem like people or web site knows what the hell is going on.
Doug E
Freight Patrol LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Watertown, WI 53094
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Customer Reviews
- 3.0 Average Customer Rating
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We waited over an hour for the lady to come to release the U-Haul to us. And we did reserve the U-Haul the day before. so we ended up calling U-Haul themselves and they checked us in to a truck. The lady did arrive after everybody was checked in with the lady on the phone. The keys are in the wrong box had a search for the keys, I would never recommend this area again. It was located in Airport Rd., Watertown, WI.
Ryan RLocation was a run down storage building. No representative. Had to do transaction/pickup over the phone. Lot of junk/debris. All gravel.
Joe BExcellent service from Bob. He took him time explaining the agreement and driving details. Hay, give him a raise. PS: I’m not related to Bob.
Richard CThe auto check in procedure was slow but that might have been my fault.
Derek K