I can't say to much due to the fact my return day was a Sunday....I will say I expect nothing but the best because I have never been disappointed while using Uhaul...Claudette S.
Trailer Rental & Towing in West Memphis, AR at Security Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in West Memphis, AR 72301
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The building it self needs to be up date. When dropping off using the key box,it wasn't properly working. It needs to be repaired. Someone like me with small arms and hand can easily get the keys out. Overall very good and clean equipment, excellent rate, very satisfied will recommend.JANET A.
I was very satisfied thank you so much.Delois H.
Hire someone new in the inside that actually helps and doesn't come off as Racist. Because I was black she wouldn't help me at all but the person before me was able to get everything they needed done because they were whiteKeiara R.
The truck was nasty and smelled like cigarettes. It made me sick. I hope I never need to use this service againPaul D.
The lady at the uhaul place in West Memphis I picked it up at act like she couldn't do nothing besides sit at that desk no kind of help at allJaquel M.
Easy rental processberneice E.
Bad service, rude and very non professional attitude. Need major training to handle and and talk to customers. The lady was screaming and yelling at me While asking question over the phone. Disaster customer service.Muhammad Z.
The representative booked my reservation after hours for in Key in hand pickup. Instead of 24/7 share. I had to sit in the parking lot for 2 hours before I got the equipment due to this. My call was tossed around numerous of times before a young man by the name of Roney was able to help me. That was the worst experience I have ever encounter. Also no Dolly was in the uhaul not to mention the customer service at the location was unprofessional. I drove there 4 times between 12-2:15 to only see a note on the door that said Out to lunch. Once the woman arrived I was able to pick up boxes. I asked her about my reservation she couldn't tell me anything about it. This was the worst experience I had with Uhauls and this will be my last.Kalenseya A.
Melissa was excellent! She made the process so quick and easy. Our truck was ready when we arrived and drop off was a breeze. I will use this location again and would definitely recommend Melissa to a friend!PAMELA M.
Lady was amazing second time we dropped off there and this time we got storage with them . Amazing locationKrystal W.
This location was poorly visible, difficult to locate and across state lines, which contributed to having paid higher taxes than my residing state. In addition, it required me to pay an additional, substantial fee for a taxi since it was much further away. Extremely inconvenient!David C.
2 times I been to the same location first time my pick up was at 12pm the lady at the office snapped on me for being there while she eating her lunch and she made me wait outside till she finished eating her lunch at 1:00pm and 2nd time she snapped on me again saying why do I keep going on her lunch time she don't have time for that , I believe it just racism in that locationMansoor A.
I arrived to drop off my truck at 9:00am but was told I'm too early to come back. I chuckled and gave the rep a look. She then replied I can't check in til 11:00 when it's due back. I handed her the keys and said call me if you need anything. As I walked back out the door I received a call from Uhaul asking when do I plan to return the truck. I received a second call twenty minutes later asking the same thing. At 11:03 I received an email confirmation for the truck return. I've used Uhaul for many years but my last three experiences have been horrible. Customers deserve to be treated well and with courtesy.ANGELA T.
I informed the location I was dropping off my truck a day early but right before closing. I arrived at the location 15 minutes before closing and it was locked up with the Open sign still illuminated. I left voicemail that I would leave the truck and return the next day to remove my lock so the dolly inside didn't get stolen and instead of the staff apologizing for closing early and being thankful for locking down the back of the truck with my lock, she rudely asked me when was I coming back because the truck was parked in front of the store and obstructing their view of the street.Monica L.
There was a major hassle in the beginning going through a different Uhaul rep but THIS location in West Memphis made me a very happy customer. Staff was very friendly!!CONNIE G.
When we arrived to pick up the trailer the sign said "open" but the door was locked.. We banged and called but there was no one. My husband talked to someone at another location. After about 15 minutes that person advised us to go to another location and gave directions. We followed the directions but never found another uhaul. Another set of directions. More failure to find the location. Promised a reduced charge because of our trouble. Finally this woman told us to go back to the first location because NOW someone was there. By this time we have wasted gas and nearly an hour waiting and searching. We returned to the initial location and a woman was there. She was nice, but would not honor the reduced price. She said she was gone to lunch. I pointed out that there was NO sign that said that. We would have just waited there for her. However WHY does such a company have ONE worker on a SATURDAY??? The is the second time in 2 months there has been a major problem with a uhaul rental at two different locations after never having had a problem in the 40 plus years of renting before this. I would not recommend this location.Alice K.
Arrived 10 minutes before actual pick up time. Place was closed, waited for 30 minutes and finally called uhaul, when I was told someone was sick and someone was on the way to the location.. after another 10 minutes lady showed up and rushed and got my paperwork done and we was finally one the way. Our movers was already at the house we got there and had been there for 30 minutes waiting in us.. needless to say not happy about paying movers extra time because of uhaul screw up..Billy Wayne W.
I rented a tow dolly one way to San Antonio, tx for $64 plus tax. Due to weather (ice) I was unable to make the trip. I returned the Tow dolly the pickup location. I was charged an additional $ 129.00. The agent on duty made not attempt to help when I expressed my concern about the cost. I am a 20 year Military VET in the Transportation Corp. I have used U haul over the years and contracted U haul for others Soldiers. Based on this experience I will never use or recommend U Haul again.Alvin L.
NOTHING! I'm satisfied except for the Agent who I spoke with at Customer Service to book my reservation. I actually did a complaint with him. Because he was EXTREMELY RUDE!STEPHANIE S.
The truck had some mechanical issues that needed addressing especially tail lights and dash board lights. Did not have the amount of blankets I had requested and the truck was double booked.KEN S.
Best U-haul facility I've ever been toJames C.
Thanks you for staying 5 min later for me to receive truck...Never ever seen a truck so DIRTY it had mud all on the walls..I had to clean before return or they was going to charge me a fee.THATS HOW DIRTY IT WAS..Julia N.
All was good the auto transport was great it pulled good and and everything worked and the people at pick up point and at drop off were nice and friendly I would recommend this auto transport to anyone transporting a carKenneth T.
My husband and I were traveling from tenn to Texas had accident totaled car.we were in place we didn't know.the ladies were the nicest helpful people.I cannot say enough how well we were treated. They were the best. Thank you so.barbara B.