I would like to begin stating that the truck and trip I requested was to be for a one way trip. I was asked for the mileage which was 97 miles to the address I gave for my arrival. I get closer to the uhaul and once I arrive I am told that I would get charged over $600 for a fee for bringing the truck to a site different than the one I picked it up at. Come to find out the trip was set for local, and the truck I was given was not even a truck used to go one way! I drove almost a 2 hour trip with out having a car just to get rejected at closing saying the contract was set for in town. I called the location at 8000 Belvedere Rd. 5 times before any one answered and when they did the phone was set on the counter and just left. I could here the gentleman and ladies in the background just talking speaking in Spanish upset that the phone was ringing. I called Uhaul and was directed to Travel Management, Customer Service, and then told to wait for a Direct Travel Manager that would be there in the morning because they may be able to change the contract to what was originally ally spoke about. This means I would have had to have the truck for another night. I waited and once I was able to get a hold of someone, I was told I had to bring the truck back to it's original location. I have no car so what was I going to do? Bring it back and be stranded at a has station 2 hours away from where I now live. I had a meeting for work that I had to be at the next day, so I had to use the truck to get there (this was more moalage I got charged for, plus the extra day) but had it not been for a family member who was available to drive with me to the location I picked up at...the charges would have continued. I got charged for another day plus extra mialage due to a private contracting gas station and their lack of due diligence. The guy working was Bryan and he was apathetic in his conduct with his phone out and head phones in as well seeming irritated that I even wanted to rent. Not to mention the driver's seat and floor covered with ants so I had to drive with constant hitting of my legs! And the 2 small roaches I killed on separate occasions of getting in and out of the truck. I have worked with Uhaul many times and NEVER, had an experience like this! Roaches, ants, and extra charges due to a worker's lack of concentration to their job, and being bounced through 4 different lines of communication just to be told it's either another $600 that "you can get it on payments" and having to keep the truck another day because the location I rented from not answering the phone. Over the 2 day period (which should have been one day, on a one way trip) to then, once the phone was answered being set on the counter and then talked about in spanish (which they didn't know I understand and speak). This was VERY unprofessional and a slap in the face to this brand (Uhaul). I would not tell anyone to rent from them, and I need compensation as the situation I am in called for me to spend more than I could make up for at the time. I almost was not able to even get storage. What can be done for this? Thank you for taking the time to read this. I normally do not take time to write these things, but I have been in customer service most of my working life in some form or another, and this was not acceptable.
Trent P
8000 Belvedere Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Palm Beach, FL 33411
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Truck had roaches , gas was not at level documented. , check engine light was on. Ac did not work. Horrible.
Jonathan FThe app exited out on me when I was taking photos for the truck and it wouldn’t let me add them but I have them on my phone to email
Rachel AAir Conditioning
CASEY HLacked extra dolly and furniture pads. Very nice customer service
Rashad L