The unit that was rented to me had some problems with the ball/tongue connection. Constant movement and noisy especially when stopping and starting. Did not seem secure but did make safely to our destination from Texas to Colorado. Was charged for plug-in adapter I did not agree with. Sales associate was cordial but not too helpful with answering questions.
CLYDE H
Westcliffe Petro Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Westcliffe, CO 81252
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- 4.5 Average Customer Rating
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The amount of time necessary to obtain the vehicle cost this customer extra money. The same was true when turning the vehicle in. Failing to add the insurance to the contract required rewriting the contract since it could not be added on after the the credit card charges were made --even though the vehicle was on the premises and in sight for inspection. Again costing additional time and expense in a time restricted situation was stressful for this renter. I will not recommend using U-haul in the future.
INGEBORG MI took pictures of a torn fender. I pointed it out to the employee and he said have them call us if there is a problem. I did not like that. I worried. The trailer was clean.
Gary KThis site is great and the people super helpful and friendly.
JASON Bvery conveniently located
PAUL A