Even though the location was great I was extremely disappointed that I had to drive 75 miles from my original request rental location to pick up the trailer.James E.
Moving Truck Rental in Westcliffe, CO at Westcliffe Petro Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Westcliffe, CO 81252
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The moving help was a total mess. We requested a morning start time and they didn't show until 3:30 pm. By that time the friends who were helping had completed most of the loading (they're all seniors). The movers loaded the heavy stuff but couldn't load a trailer properly or secure the load. U-Haul was no help!! You shouldn't peddle a service you have no control overDavid M.
Representative charged me 50 extra miles above my estimated mileilage, even after he was told I did nit need the extra mileilage. I was charged anyway. Then after returning the truck, using less than expected miles, MY funds for the UNWANTED MILES have still not been returned to me. What a scam! I will NOT ever use this uhaul pick-up place again!BRENDA W.
The staff did NOT know the U-haul software. The owner showed up after almost an hour later and was able to find our reservation. The OWNER told my husband to go out in the field and hook up the trailer and pull it to the front of the office. My husband had NO help from anyone in hooking up the trailer. VERY unorganized facility with very little Public Relations manners. We initially called to reserve the 5x8 trailer in Colorado Springs where we live. However the closest one available was Westcliff, CO which is a 2 hour drive one way. So it took over 4 hours drive time plus the 1 and 1/2 hours to work with the staff. OVERALL the experience was actually less than a Poor Rating. Solution would be to credit us some $$ for the above named experience. Thank you, LindaClifford M.
I rented a 6 X 12 Cargo Trailer. The guy that I spoke with sad the trailer is over there. Go get it and bring it over here ad we will finish the paper work. The trailer was extremely heavy to put on my truck. I was able to do it but what happened to customer service?GERALD H.
Reserve the truck in the town that the customer asked for. I had to drive 2 hours to get this truck and on top of it had to pay for mileage and gas for the extra distance and was never offered a discount.DOUGLAS E.
Worked greatDavid D.
Very friendly service all tho the gentleman had to fix Bellevue Ne screwups would do business again with himdonald W.
Having this review only for the pick up location is rediculous. The site has no control over the rental or Uhaul operations. Westcliffe Petroleum was great, Uhaul was horrible and we won't ever be using them again, nor recommending them. Our reservation made by corporate was messed up (no equipment actually available), I was on hold for over an hour trying to remedy the situation, was never responded to by phone or email complaint and then forced to spend 4x the amount on what was available. Absolutely unacceptable.Yarrow S.
Quick, easy transaction. Friendly and courteous agentRUSSELL B.
Rude just plain rude, mean too, I actually left in tears, and I did the truck share so literally all he had to do was give me keysthis was my last U-Haul rental ever.Courtney P.
Google maps took me to a different location.Trish O.
The first truck they gave me had a flat tire on it during inspection. The one they put me in since it was the only one that size left was old and got the worst fuel mileage ever.Ronald F.
I had to stomp through 18 inches of snow to find my trailer and I had to clean off 18 inches of snow from the truck's windshield before I could drive it.Trent F.
I can't understand why they charged me another $ 20 for the after hours service fee and $ 5 for the sales item. I didn't buy anything !!!! Moreover, I refueled the car more than was necessary. I have attached the Recite to the contract. Give me the money back.FAIL S.
All was great very helpfulLORRAINE A.
The Westcliffe guy just pointed to the trailer out in a field, turned around and walked off. I had to hook up the trailer by myself and then drove off. I thought this was okay, since I had preregistered with UHaul. Then someone called from Westcliffe and said I had to come back and check out. Anyway, it was finally resolved over the phone.Robert R.
Polite. No nonsense. Honest. Well maintained.TERRY D.
I am annoyed that this system does not allow me to file a critique of U-Haul corporate and its policies. It seems like any negative feedback I might leave would fall squarely on the shoulders of the franchisee and not where it belongs, which is on your webmaster and policy-makers...Teresa S.
The cab and cargo areas had not been swept out and there was trash under the driver's seat. Despite having checked in online and followed the directions, we had to wait 25 minutes to get the key. Seemed like the clerk was not trained on online check outs.Cecilia R.
This was my sixth experience with Westcliffe Petroleum and they've always been top notch.JEFFERY W.
Do not require customer to drive an hour out of the way when there is an exact request less than 3 miles away from house. I reserved over a month earlier and local uhaul was unable to assist due to corporate rules and scheduling.Randy S.
It was a horrible experience from beginning to end!!!!!!! I will not recommend Uhaul to anyone ever. I used you guys for years. I was a loyal customer. You lost my business.carla L.
Custer service called me 2 days before my reservation to let me know that the location I had choose as my pick up no longer had the small trailer for me and that I would have to drive over a hour through the mountains to pick it up. I called the location to make sure they had it and then when I got there the man was rude and almost wasn't gonna let me take it cause it was their last one even though I had a reservation. Then told me to just go hook it up and pull it into the parking lot. I must have looked confused cause I said no I will just wait till we do the paperwork and then he finally offered to come assist me.Gretchen H.
Please honor customer reservations at original location. I was scheduled in Denver and had to drive 250 miles to Westcliffe.Jeremy A.