I was promised a truck at one location when it came time to pick it up they did not have it. I had to go to Westminster Maryland to pick up the truck. A truck was in poor condition needed in an oil change. need to do a lot better.
Andrew P
Habitat For Humanity CC Restore
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Westminster, MD 21157
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Customer Reviews
- 3.0 Average Customer Rating
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Made the reservation a week in advance. And at the last minute was moved to multiple different locations. When we went to pick up the truck the key was not in the d lock box. Had to call in and after being bounced around on hold several times had to be placed in a smaller truck than we had reserved. Horrible experience.
Tammy MDon't charge a fuel fee when customer puts $39 of gas in truck.
JENNIFER CTruck had no brakes and a possibly blown engine. Took an hour to pick up using app. App kept saying my DL wasn’t a DL.
Christopher KWhat's the point of having a pickup location if the humans onsite are unaware of the standard processes for picking up a truck? I am new to your app pickup process and they acted like I was crazy for asking questions about picking up my rental. The cell signal was weak which made for a difficult process to log on and upload photos. Poor signal turned what should have been a 5-10 minute pick up into nearly an hour of which I didn't have to spare in the middle of my work day.
Jason B