The online system is difficult to use and we have never been able to finish the pickup procedure without help. This particular time when we tried, we were prompted with a message that said our reservation was incomplete and the vehicle wasn't prepared by the location. We call Uhaul and were told to go into the location and ask if they had a truck reserved for us and the only answer we get is that we need to call uhaul and ask them. So again we call uhaul and are told that the keys are inside the location, and again I go inside and ask if they have the keys to the truck we reserved. This time they actually check for the keys, can't find them, so we go out to the lock boxes to look and finally find them, open up the truck to make sure the blankets and dolly we reserved are there and, they are not. I ask the employee and all she can say is they dont have any. Overall a terrible experience, not sure if the UHaul system or this location is more to blame but regardless, the employees attitude did not help anybody. Will never be using them again.
Kyle E
ACE Hardware 658
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Whitewater, WI 53190
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Customer Reviews
- 3.5 Average Customer Rating
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Mike (store manager) was awesome!!!
Randy BThe employee did not know how to use the computer to initiate the checkout and charged us for furniture pads before telling us he was unable to provide them. He told us to request a refund. The transaction took 40 minutes despite having filled everything out online beforehand.
COLLIN DStaff seemed annoyed they had to check out the trailer. No one assisted with getting the trailer hooked up or checking to see if the lights worked. This was a very different experience than 2 weeks prior when I rented a trailer at Fort Atkinson U-Haul.
RYAN DEverything went well till they changed my drop off location to 40 mins from my move!
STEVEN P