I reserved a truck that had no gas. So I had to drive out of my way to get gas so I would not run out when I was driving. The agent said he would take care of adjusting the mileage so I would not be charged for the mileage to go to get gas and back which he did not do.I also requested an appliance dolly and pads were not available. I got a regular dolly and no pads. Why is there an option to reserve certain items when they’re not available and you go to pick up the truck and have no option to do anything else?
William K
MP Broadway 11 LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williamsburg, NY 11249
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Customer Reviews
- 3.0 Average Customer Rating
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I did not recieve the vehicle I booked. It greatly impacted my trip. In NYC you are not allowed to drive on certain parkways with a Uhaul truck and I was not prepared to take those specific truck routes. It was not what I planned for but I was forced to take a truck becuase that was all that was available. I needed the transportatation to deliver key items to my wedding. It was an awful experience having to drive that terrible truck. The steering wheel was completely falling apart, transmission was sticky, and the side mirrors were swaying back and forth the entire time. One mirror fell into itself and broke all over my side passenger. I am beyond dissapointed with the service that I received.
MICHAEL BPick up and operation was a breeze. I would like to note that I encountered some water intrusion in the back of the truck--I found a few damp boxes at the end of my trip.
William ETruck had no gasoline. No dolly even though I paid for it and I was not notified in advance. I was told to go get it at another location myself. Total lack of attention to customer experience. The truck itself was OK
MATTEO MClean the uhaul first. Don’t to scam by overcharging cleani by fees
ANTHONY V