$20 for after hours drop off is ridiculous. i returned it before it was due back. after hours is less work for uhaul yet somehow i am charged for it. lame.
NATHAN R
MP Broadway 11 LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williamsburg, NY 11249
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Customer Reviews
- 3.0 Average Customer Rating
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The employee was on a personal phone call during checkout and in no hurry to assist me or other customers of the parking garage. It took over 30 minutes from arriving to get the keys even though I was first in line when I got there. He then gave me the keys to a truck which did not match my contract, leading to difficulty in the return process (I didn't notice until return)- the odometer and gas were impossible to reconcile. When I called the location the next day to clarify, the employee who I spoke to couldn't understand my problem and refused to help me clarify that the truck had been returned properly. Maybe it still hasn't! Truck had used cleaning gloves stuffed in the cupholders. On the plus side, I appreciate how this location accepts returns late at night with a key drop. Positive: I spoke to a Uhaul customer service representative (Kim Dieu Voas) during my return process who was extremely helpful and polite.
SEBASTIAN BIt's easier and faster to get with great services.
VALDOSTA KI was not given proper details about fuel consumption at the time of rental before using vehicle and mileage. Because that was not brought to my attention, so I am not sure. I Paid an amount of $70 anyway. Thank you
Felix GI had a lot difficulty picking up the uhaul rental, but once I got to the S 6th St location the rest of my experience was pretty. The uhaul attendant was great. My only complaint is that the vehicles are not gassed up when you pick them up. I don't think you should have to pick up a rental truck and immediately have to pay for gas. It's an inconvenient and costly process for the renter.
Kinshasa H