Great person! Helped me with the trailer. Fast service.
BARRY F
Peninsula Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williamsburg, VA 23185
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I reserved a car hauler which I have done at least a dozen times from this location. I picked it up at almost 2pm. When I picked it up I was asked if I could have it back in the morning. I drove an hour and a half to pick up a vehicle. I stopped and ate Taco Bell. On the way back I started having symptoms of food poisoning. I had to stop every exit. I finally made it home sometime around midnight. I got up at 11 even though I was still sick and drove to Ace Peninsula hardware. I called the store and told them I was around back. The associate that answered the phone was the same that checked me out and he said "oh your the guy who caused all the chaos around here" and he would be right out. As he approached I tried to explain I was sick and he cut me off and he said again " you caused all kinds of problems and don't come back here to rent again". He unhooked the trailer and said "there". I said "thanks" and he said nothing. I called the store and asked for the manager. I was told his name was Bill Russell. I was on hold the entire 30 minute drive home. My paperwork says return time is 8pm. There are several locations close by me and I've always gone to this one because they are nice. I'll never go back to this location. I'm also going to write a google review. I've already reached out to Ace hardware. He needs to be fired for yelling at me at telling me to never come back. I went once to pick up a car hauler and they didn't have one. I just rescheduled. He didn't even bother to listen to why I couldn't come first thing. He was rude and unprofessional. Please call me if you need any more details.
SCOTTFARVER MVery friendly service.3
CHRISTOPHER RGreat costumer service
DAVID BI was immediately helped to pickup the truck and had a quick Check-in. Excellent service!
MICHAEL K