First off I had to pickup the truck at a secondary location other than what was agreed upon(adding mileage and time to my trip). Second, I was first denied the truck because (as it said on their paperwork) I had a friend or an associate that owed them money I could not get a truck until their debt was paid. So I had to pay it to get the truck. I spoke to three different people from their corporate office and kept getting transferred. I am not a debt collector so I should not have to be collecting other people's debts. That has nothing to do with me. After I paid his debt I was sent an email with a "receipt" that only had my name and amount I paid for his debit. No where on the email did it show his name, his account number or any information that shows his debt was paid. So he could still be charged. Third i was contacted by uhaul load share to pick up a trailer for uhaul along my route, which was located in Chantilly, VA. Just outside Washington DC. at 6pm the same day I picked up the truck. Anyone familiar with the area knows being on the beltway you normally sit in traffic for at least two and a half hours no matter the day of the week or time of day. After the headache of getting the truck which I started the process of the pickup at 930 am I didn't pull out of the lot until 1130am. There was no way I was going to pick up the trailer in time. I still had to drive to where I had to load my belongings and load the truck. I had to cancel the pickup. So I am out the $475 for picking up the trailer and $143 for someone else's debt. I will never use uhaul again.
Michael L
Peninsula Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williamsburg, VA 23185
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Customer Reviews
- 4.5 Average Customer Rating
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Speak with Evan who was horrid. Speak with the manager who when I asked to speak with him I heard him say tell her I’m in a meeting. I will be sending a letter with pictures in the near future.
Val SThe policy should be to return the vehicle with a full tank. Estimating how much I used during a short trip surely results in me putting in more gas due to not wanting to get penalized for not adding enough. Give the van with a full tank and ask for a full tank back.
Michael VU-haul self drop off is terrible. Three times renting and three times same drop off problem because app does not recognize location. All three times had to call support. On June 4 drop off, like others, I am in same dang parking spot I picked it up from and app want recognize location. Waste so much time and frustrating that what u-haul acts like is easy is such a pain in the ass. Extend the dang area. You have the customer credit card…how many people are on app trying to drop off who are stealing the trailer. Not thinking many. Or just get rid of self check out.
Carr BMake sure rental cabin is cleaned before releasing to the next customer. Other than that, the customer service was very good!
Artina B